Forum Discussion

Copper Contributor

Dec 29, 2021

Solved

Receiving Calls on Android not ringing

I have multiple Samsung Android phones that if you call the user via Teams it does not ring even though every setting in Android Teams is the same as users on other Samsung Android phones that receiv...

Calling

microsoft teams

Settings

ChrisHoardMVP
Dec 29, 2021
PaulTW

Thanks Paul, this sounds like a bug for this particular device (Galaxy A03s). I have raised the Bug here:

Bug: Incoming calls not ringing on Galaxy A03s · Community (microsoft.com)

If you could

1.) Raise a support ticket via the Microsoft 365 admin centre

2.) In this thread put down the build numbers of the Teams App and the Galaxy AO3s

I will raise this to Microsoft engineering to review tonight. Of course, it could take a while to resolve but at least we are pushing it in the right direction. Thanks for providing all the information.

Hope this has answered your question

Best, Chris

PaulTW

Copper Contributor

Dec 29, 2021

Hi No, silent mode is off. it does not even show on screen anyone is calling me!

ChrisHoardMVP

MVP

Dec 29, 2021

PaulTW

Thanks Paul, this sounds like a bug for this particular device (Galaxy A03s). I have raised the Bug here:

Bug: Incoming calls not ringing on Galaxy A03s · Community (microsoft.com)

If you could

1.) Raise a support ticket via the Microsoft 365 admin centre

2.) In this thread put down the build numbers of the Teams App and the Galaxy AO3s

I will raise this to Microsoft engineering to review tonight. Of course, it could take a while to resolve but at least we are pushing it in the right direction. Thanks for providing all the information.

Hope this has answered your question

Best, Chris

PaulTW
Copper Contributor
Dec 29, 2021
Manu thanks for this,
Teams 1416/1.0.0.2021195305/1216, Calling Version 2021.42.01.20
Galaxy A03 Model Number: SM-A037G/DSN
- Peter_De_Bruyne_STZH
  Copper Contributor
  Jan 05, 2022
  Hi,
  
  We have exactly the same problem on Samsung Xcover 4 & 5 running Android 11 using the most recent Teams client app. After starting up and signing in on Teams, the incoming calls cannot be seen (no notification) nor heard but missed calls in Teams are shown (but no notication / pop-up). Smartphone is connected to Internet via both mobile 4G and WiFi. When I enter Settings of the smartphone and look at some settings and exit Settings (without changing anything), I try calling my smartphone again and now the phone rings using Teams notification. If I do not answer, I get the notification of a missed call and it is also shown in Teams itself. Looks like a bug between Teams and Android ?