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PaulTW's avatar
PaulTW
Copper Contributor
Dec 29, 2021
Solved

Receiving Calls on Android not ringing

I have multiple Samsung Android phones that if you call the user via Teams it does not ring even though every setting in Android Teams is the same as users on other Samsung Android phones that receiv...
Calling
microsoft teams
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  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    Dec 29, 2021

    PaulTW 

     

    Thanks Paul, this sounds like a bug for this particular device (Galaxy A03s). I have raised the Bug here:

     

    Bug: Incoming calls not ringing on Galaxy A03s · Community (microsoft.com)

     

    If you could 

    1.) Raise a support ticket via the Microsoft 365 admin centre

    2.) In this thread put down the build numbers of the Teams App and the Galaxy AO3s

     

    I will raise this to Microsoft engineering to review tonight. Of course, it could take a while to resolve but at least we are pushing it in the right direction. Thanks for providing all the information.

     

    Hope this has answered your question

     

    Best, Chris

PaulTW's avatar
PaulTW
Copper Contributor
Dec 29, 2021
Many thanks

Ive logged off & back on, ive uninstalled & reinstalled so it has installed the latest version. Still no fix.

Seems like its a problem with Teams & samsung, ive logged in as the user on my Pixel 5 & the calls ring? but on the samsung (tried 2 Galaxy A03s) but calls don't ring??
  • PaulTW's avatar
    PaulTW
    Copper Contributor
    Dec 29, 2021
    Hi No, silent mode is off. it does not even show on screen anyone is calling me!
    • ChrisHoardMVP's avatar
      ChrisHoardMVP
      MVP
      Dec 29, 2021

      PaulTW 

       

      Thanks Paul, this sounds like a bug for this particular device (Galaxy A03s). I have raised the Bug here:

       

      Bug: Incoming calls not ringing on Galaxy A03s · Community (microsoft.com)

       

      If you could 

      1.) Raise a support ticket via the Microsoft 365 admin centre

      2.) In this thread put down the build numbers of the Teams App and the Galaxy AO3s

       

      I will raise this to Microsoft engineering to review tonight. Of course, it could take a while to resolve but at least we are pushing it in the right direction. Thanks for providing all the information.

       

      Hope this has answered your question

       

      Best, Chris

      • PaulTW's avatar
        PaulTW
        Copper Contributor
        Dec 29, 2021
        Manu thanks for this,
        Teams 1416/1.0.0.2021195305/1216, Calling Version 2021.42.01.20
        Galaxy A03 Model Number: SM-A037G/DSN

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