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PaulTW's avatar
PaulTW
Copper Contributor
Dec 29, 2021
Solved

Receiving Calls on Android not ringing

I have multiple Samsung Android phones that if you call the user via Teams it does not ring even though every setting in Android Teams is the same as users on other Samsung Android phones that receiv...
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  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    Dec 29, 2021

    PaulTW 

     

    Thanks Paul, this sounds like a bug for this particular device (Galaxy A03s). I have raised the Bug here:

     

    Bug: Incoming calls not ringing on Galaxy A03s · Community (microsoft.com)

     

    If you could 

    1.) Raise a support ticket via the Microsoft 365 admin centre

    2.) In this thread put down the build numbers of the Teams App and the Galaxy AO3s

     

    I will raise this to Microsoft engineering to review tonight. Of course, it could take a while to resolve but at least we are pushing it in the right direction. Thanks for providing all the information.

     

    Hope this has answered your question

     

    Best, Chris

ReenuS's avatar
ReenuS
Copper Contributor
Sep 14, 2022

Not able to receive calls or notifications on Teams. Installed latest version from google play store via a mdm service on our device. I tried all the solutions below but nothing worked. We have a custom android 9 firmware without a google play service running. I can call my team members from the device but can't receive call from them. This is primary scenario for the some of our customers. Any help is appreciated

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