Forum Discussion
Receiving Calls on Android not ringing
Thanks Paul, this sounds like a bug for this particular device (Galaxy A03s). I have raised the Bug here:
Bug: Incoming calls not ringing on Galaxy A03s · Community (microsoft.com)
If you could
1.) Raise a support ticket via the Microsoft 365 admin centre
2.) In this thread put down the build numbers of the Teams App and the Galaxy AO3s
I will raise this to Microsoft engineering to review tonight. Of course, it could take a while to resolve but at least we are pushing it in the right direction. Thanks for providing all the information.
Hope this has answered your question
Best, Chris
We found the root-cause to solve this problem, at least for our situation. We have excluded the Teams app on the Android Samsung device from being optimised for BOTH battery as well as Memory usage. This way, the smartphone never puts Teams to sleep nor does it kicks Teams out of the memory. Ever since, all calls are visible through the various notifications, even after longer iddle use (such as at start of day).
We had the same problem with several phones (at least 2 different samsung model).We passed the battery parameter for Teams apps on unrestricted instead of optimized and it seems it resolve the problem.
Thanks Peter_De_Bruyne_STZH
MichaelOliv Did you pass this setting via Intune or directly on the phones? We have similar issues with Samsung Galaxy XCover Pro devices. Also the mic volume is verry low and somehow can't be changed in the mobile app.
- Directly on phone. I don't know if it's possible by Intune.
- We have received and applied these recommendations from Samsung using the Knox Service Plugin via Intune MDM platform.
1. Battery Optimization Settings
a. Go to Settings on your phone
b. Tap Apps
c. Search for and select “Your App” then tap Battery
d. Disable Optimize battery usage for “Your App”
2. Sleeping App Settings
a. Go to Settings on your phone
b. Tap Battery & Device Care, then tap Battery
c. Tap Background usage limits
d. Disable Put unused apps to sleep
e. Tap Sleeping Apps: make sure “Your App” is not there
f. Tap Deep sleeping apps: Tap More options (three vertical dots) and tap Remove apps
3. Battery Saving Mode Settings
a. Go to Settings on your device
b. Tap on Battery and Device care, then Battery
c. Disable Power saving mode
4. Optimize battery usage
d. Go to Settings on your device > Apps
e. Tap on the three dots menu (⁝), then Special Access
f. Open Optimize battery usage
g. Expand the list to All apps from the drop-down filter
h. Make sure that the toggle for “Your App” app is switched OFF
i. Open Optimize battery usage
j. Expand the list to All apps from the drop-down filter
k. Make sure that the toggle for “Your App” app is switched OFF
5. Auto-optimize daily
a. Go to Settings on your device
b. Tap on Battery and Device care
c. Tap on the three dots menu (⁝), then Automation
d. Make sure that Auto optimize daily is disabled
Hope this works out for any of you with the same problems !
