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PaulTW's avatar
PaulTW
Copper Contributor
Dec 29, 2021
Solved

Receiving Calls on Android not ringing

I have multiple Samsung Android phones that if you call the user via Teams it does not ring even though every setting in Android Teams is the same as users on other Samsung Android phones that receiv...
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  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    Dec 29, 2021

    PaulTW 

     

    Thanks Paul, this sounds like a bug for this particular device (Galaxy A03s). I have raised the Bug here:

     

    Bug: Incoming calls not ringing on Galaxy A03s · Community (microsoft.com)

     

    If you could 

    1.) Raise a support ticket via the Microsoft 365 admin centre

    2.) In this thread put down the build numbers of the Teams App and the Galaxy AO3s

     

    I will raise this to Microsoft engineering to review tonight. Of course, it could take a while to resolve but at least we are pushing it in the right direction. Thanks for providing all the information.

     

    Hope this has answered your question

     

    Best, Chris

ChrisHoardMVP's avatar
ChrisHoardMVP
MVP
Dec 29, 2021

PaulTW 

 

Hmm, let's start with the basics.

 

1.) Try logging out the app and back in and test to see if that works

2.) If not, try uninstalling the app and reinstalling and see if that works

3.) Update the mobile app to the latest version and see if that works

 

Any of these fix it? Let me know

 

Best, Chris

PaulTW's avatar
PaulTW
Copper Contributor
Dec 29, 2021
Many thanks

Ive logged off & back on, ive uninstalled & reinstalled so it has installed the latest version. Still no fix.

Seems like its a problem with Teams & samsung, ive logged in as the user on my Pixel 5 & the calls ring? but on the samsung (tried 2 Galaxy A03s) but calls don't ring??

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