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PaulTW's avatar
PaulTW
Copper Contributor
Dec 29, 2021
Solved

Receiving Calls on Android not ringing

I have multiple Samsung Android phones that if you call the user via Teams it does not ring even though every setting in Android Teams is the same as users on other Samsung Android phones that receiv...
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  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    Dec 29, 2021

    PaulTW 

     

    Thanks Paul, this sounds like a bug for this particular device (Galaxy A03s). I have raised the Bug here:

     

    Bug: Incoming calls not ringing on Galaxy A03s · Community (microsoft.com)

     

    If you could 

    1.) Raise a support ticket via the Microsoft 365 admin centre

    2.) In this thread put down the build numbers of the Teams App and the Galaxy AO3s

     

    I will raise this to Microsoft engineering to review tonight. Of course, it could take a while to resolve but at least we are pushing it in the right direction. Thanks for providing all the information.

     

    Hope this has answered your question

     

    Best, Chris

Garett1968's avatar
Garett1968
Copper Contributor
Jan 07, 2022

Hello, adding my model to the list having the same problem: Samsung SM-N986B/DS (Note 20 Ultra 5G). All applications and systems on phone up to date. Has been an issue for months, but didn't realize others were having the same difficulty.

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