Forum Discussion
Dial Tone in Microsoft Teams Meeting
Hello Tech Community,
We are currently experiencing an issue where users are hearing a dial tone in a Microsoft Teams meeting. We are currently in Islands Mode and the default chat app for Office is Skype for Business, and the users use both applications.
We initially thought that the issue was due to users attempting to use call controls for Teams, therefore taking Skype into an off-hook state , causing that dial tone. However, one of our UC guys has said that this isn't in fact what is happening. When he either clicks the Teams toast or the join button from the calendar, the Teams meeting starts as usual, but Skype plays a dial tone, and he needs to exit the Skype app for the dial tone to stop.
This also seems to have coincided with a recent office application update.
Any help with this would be greatly appreciated.
Kind Regards,
Alex.
12 Replies
The final solution for this issue in our environment was to change the value on the registry key EnableTeamsHIDInterop for the users in Island Mode via Policy. The value was changed to 1.
https://support.microsoft.com/en-us/help/4559449/enableteamshidinterop-for-coordination-of-hid-device-usage-in-microsofThis is a known issue when Skype and Teams are simultaneously being used.
For some users that tried to turn off the Dial Tone on Windows it worked.
Try to follow the steps below to check if it will fix the issue:
1. Search Sound in the Windows search box and click to access.
2. Click Sounds tab.
3. Under Program Events, scroll your mouse and select Dial Tone under Skype for Business.
4. Switch the Sounds to None.
5. Click Apply and then OK.
Source:https://answers.microsoft.com/en-us/msoffice/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d
- This is the official workaround:
https://docs.microsoft.com/en-us/skypeforbusiness/troubleshoot/server-conferencing/sfb-play-dial-ton...
This is likely being triggered by your headset. Try if you can reproduce this issue with audio-jack headset, not the USB or wireless.
My customer is using Jabra Evolve 65 headsets with Jabra Direct software installed on all Windows 10 client. After disabling "Softphone Integration (Bluetooth)" in Jabra Direct issue is resolved.
- This is the official workaroud.
https://docs.microsoft.com/en-us/skypeforbusiness/troubleshoot/server-conferencing/sfb-play-dial-tone-teams-call amoller Avoid Island mode is the lesson, there a many problems like this.
For this also check the settings for your headset, there are settings for dialtones in them too. This is an example from Plantronics Hub.
LinusCansby I found that uninstalling the plantronics hub software resolved the dial tone and hang up tone that I was experiencing during team calls.
LinusCansby Unfortunately it is not as simple as avoiding Islands Mode.
Skype for Business is causing the dial-tone, as when exited it stops.
- I actually tested relaunching Skype after exited and the dial-tone comes back. Seems to be the cause to me.
