Forum Discussion
Consult then transfer function - set default consult option
Hi everyone,
Is it possible to set the default consult option for the "consult then transfer" function?
I want to set the default consult option to "Teams audio call" and not "Chat".
Thank you for your answers 🙂
14 Replies
The chat appearing when transferring a call on mobile is very confusing for the users, please Microsoft, give us the option to turn this off! Why would you set chat to be the prominent option to appear anyway? People are more likely to see the phone call rather than check a message.
Has anyone found a solution to this yet? Thanks
Warming up an old thread. We also need this feature!
Hi, did this ever get fixed/implemented? I am finding the same issue.
+1
Yes my organisation of approximately 1000 Teams voice users would also like the ability to set default Transfer method to voice call (rather than Chat).
- I confirm that so many of our customers also often ask us for this setting or as option 1 call.
- Me too, chat option by default is no good. Having to train the receptionist to change it to call every time is just a waste of time, she's not happy!
We would also like to see this changed to the default option "call".
Hot transferring via chat does not make any sense.
- Also looking for this option. hoping a reply at some point will say how to do it.
- I would really like to see that as well!
I could swear that the default-option was "call" until a few months ago. Sending a chat-message to request transferring a call is just stupid. Who on earth wants to do that?- We got used to it and ask over chat if it's okay for transferring the call. But we have some customers who want to make "Call" the default option. Completely understand this requirement... But unfortunately, Microsoft doesn't want to give us such an option, sad story.
- Any news on this? You'd think as a replacement phone system a call would be default over a chat...
