Forum Discussion
preuley30
Feb 11, 2022Brass Contributor
Consult then transfer function - set default consult option
Hi everyone, Is it possible to set the default consult option for the "consult then transfer" function? I want to set the default consult option to "Teams audio call" and not "Chat". Thank y...
AndreasHoffman
Jul 08, 2022Copper Contributor
I would really like to see that as well!
I could swear that the default-option was "call" until a few months ago. Sending a chat-message to request transferring a call is just stupid. Who on earth wants to do that?
I could swear that the default-option was "call" until a few months ago. Sending a chat-message to request transferring a call is just stupid. Who on earth wants to do that?
preuley30
Aug 02, 2022Brass Contributor
We got used to it and ask over chat if it's okay for transferring the call. But we have some customers who want to make "Call" the default option. Completely understand this requirement... But unfortunately, Microsoft doesn't want to give us such an option, sad story.