Forum Discussion

Iron Contributor

Feb 11, 2022

Consult then transfer function - set default consult option

Hi everyone, Is it possible to set the default consult option for the "consult then transfer" function? I want to set the default consult option to "Teams audio call" and not "Chat". Thank y...

Copper Contributor

Jun 20, 2023

Yes my organisation of approximately 1000 Teams voice users would also like the ability to set default Transfer method to voice call (rather than Chat).

mcaldo

Copper Contributor

Jul 06, 2023

I confirm that so many of our customers also often ask us for this setting or as option 1 call.