Recent Discussions
How to add a new field to existing XML Mapping
Hi, everyone! Good day! I've made an XML file which I imported to my doc using XML Mapping Pane -> (Add new part...) and I used it to map some texts. How could I add new fields to this XML Mapping? What I tried: I tried editing the XML file and then importing it again. As a result, I have two XML Mappings with the same name that act as completely separate mappings. I couldn't even find a way to delete the older one.Connecting SharePoint Data to Copilot Insights A Complete Guide to Smarter Collaboration
The integration between SharePoint and Copilot Insights gives the chance to users ask natural questions about their organization’s data and receive instant, intelligent answers, with no more digging through folders or chasing document versions. https://dellenny.com/connecting-sharepoint-data-to-copilot-insights-a-complete-guide-to-smarter-collaboration/Journey to Passwordless Authentication Might Include Some Bumps
Microsoft recommends passwordless authentication to help secure Microsoft 365 tenants. The latest is synced passkeys, something that apparently leads to “syncability,” whatever that might mean. In any case, after some struggles, I managed to enable synched passkeys for my iPhone and then started to consider how to remediate user accounts that are flagged with a high-risk (compromised) status when they can’t simply update their password. https://office365itpros.com/2025/12/04/passwordless-authentication/Talking Microsoft 365 Compliance at the European SharePoint Conference
Paul Robichaux and I led a session about Microsoft 365 Compliance at the European SharePoint Conference in Dublin on December 2, 2025. During the session, we discussed how intelligent versioning works and its value in saving storage, priority cleanup and its ability to delete files even if the files are under retention hold, and the recent revamp of the Purview eDiscovery solution. We were thrilled at the attendance. Here’s what happened. https://office365itpros.com/2025/12/03/microsoft-365-compliance-espc/
I was banned from Copilot for an hour, can't figure out how to appeal
CoPilot falsely said I violated the rules. We were having a discussion about creating a table, like we have been for a while. I try to train my AI to learn better, so I kept pausing, double checking it understood what it's errors were, etc. I asked it to format a table a specific way, and it would not do so even after acknowledging that it was not following my instructions and repeating clearly all the formatting instructions. It understood how to format it perfectly, but wouldn't do so. I asked repeatedly why, got it to break down how it was going to correct the issue, (this has been going on for hours at this point), and then patiently tried again to get it to format the table again. It did it wrong immediately again, I asked it if it follow my instructions, it stated no, so - not abnormally for how I ask AI things when it frustrates me - "So what's wrong with you? Are you some rebellious child?" It suddenly started saying we couldn't talk about this topic. It had done the same thing earlier when I simply asked it (without insult!) to repeat my instructions, and I was able to get it back on track by stating "I am asking you to repeat my instructions". This time, it wouldn't do anything, no matter what I tried. I tried changing the topic to bunnies, asking what it wanted to talk about, changing the topic to other things- no matter what I did, it insisted it couldn't talk about "this topic", and asked me to talk about something else. Then, I got the message I was blocked for an hour for violating TOS! No mention of the specific rule either. I did nothing to warrant this; don't want this as a flag on my account; want to note that AI bugged out and 1) I shouldn't be punished for it and 2) want to ensure it's escalated so this won't happen to others; and, want my account fully restored.App-Only Authentication for SharePoint Online PowerShell
The latest versions of the SharePoint Online PowerShell module support app-only authentication (certificate-based authentication) for the Connect-SPOService cmdlet. In other words, applications can now connect to SharePoint Online to run administrative cmdlets by presenting a registered Entra ID app and an X.509 certificate instead of the credentials for a human SharePoint administrator. It’s a good change, even if I still prefer using the Graph APIs for SharePoint automation. https://office365itpros.com/2025/12/02/app-only-authentication-spo/What Is the Compliance Manager Secure Score in Microsoft 365?
Companies and organizations are moving their operations, communications, and data management to cloud based environments, the need for strong compliance and security practices is now very important. Microsoft 365 provides a full suite of tools designed to help customers stay secure, productive, and compliant with all evolving regulatory needs. One of these essential tools is Compliance Manager Secure Score. In this blog we will go through Compliance Manager Secure Score is, how it works and importance of it. https://dellenny.com/what-is-the-compliance-manager-secure-score-in-microsoft-365/How to Check if Shared Mailboxes Need MDO Licenses
Shared mailboxes might need Microsoft Defender for Office 365 licenses, but how do you identify how many licenses? We use PowerShell to do the job by analyzing external email sent to shared mailboxes. If a mailbox receives external email, then by definition the mailbox receives benefit from MDO, and that’s the test for requiring a license. https://office365itpros.com/2025/11/25/microsoft-defender-for-office-365-3/Using Microsoft 365 on Mobile Devices Effectively
In today’s mobile-first digital world, productivity no longer happens only at a desk. Professionals, students, and business owners are increasingly relying on mobile devices to manage email, collaborate with teams, edit documents, attend meetings, and stay organized on the go. Microsoft 365 has evolved into one of the most powerful collaboration platforms for mobile users, delivering seamless access to apps like Outlook, Teams, Word, Excel, OneNote, SharePoint, and OneDrive from virtually any smartphone or tablet. But owning the apps is only the first step. To benefit fully, users must understand how to use Microsoft 365 on mobile devices efficiently and strategically. This guide explores best practices, features, tips, and tools to get the most productivity out of Microsoft 365—wherever you are. https://dellenny.com/using-microsoft-365-on-mobile-devices-effectively/What’s Included in Microsoft 365 Free Trial and Developer Program
Microsoft 365 has become one of the most widely used productivity suites in the world, serving individuals, businesses, remote workers, students, and enterprise-level organizations alike. But before purchasing the full version, Microsoft offers two excellent ways to explore its features without upfront cost: the Microsoft 365 Free Trial and the Microsoft 365 Developer Program. Each option is designed for a different audience and provides unique tools, services, and access benefits. In this article, we’ll break down what each version includes, how they differ, and which one might be the best fit for your needs. https://dellenny.com/whats-included-in-microsoft-365-free-trial-and-developer-program/Understanding Service Level Agreements (SLAs) in Microsoft 365
In today’s digital workplace, organizations depend heavily on cloud services to stay productive, secure, and connected. Microsoft 365 remains one of the most widely adopted platforms, offering a full suite of productivity tools including Exchange Online, Microsoft Teams, SharePoint, OneDrive, and many others. But with this dependency comes a critical need for reliability. Businesses need assurance that the services they rely on will remain available and dependable. This is where Service Level Agreements (SLAs) play a pivotal role. Microsoft 365 includes well-defined SLAs that outline the company’s commitment to service uptime, performance, accountability, and what compensation customers can expect if service levels are not met. Understanding these agreements is essential for IT decision-makers, administrators, and business leaders who want to align expectations and ensure operational continuity. https://dellenny.com/understanding-service-level-agreements-slas-in-microsoft-365/Purview Launches New DLP Policy to Control Copilot Prompts
A new DLP policy for Copilot prompts monitors blocked sensitive information types like credit card numbers to stop their use in Copilot prompts. The new policy can’t be combined with the existing DLP policy for Copilot, which checks for files with specific sensitivity labels to prevent Copilot using their content in its responses. But that’s OK because the two policies do very different work. https://office365itpros.com/2025/11/20/dlp-policy-for-copilot-prompts/Microsoft 365 Announcements at Ignite 2025
The Ignite 2025 keynote was a marathon 150-minute event, but some interesting Microsoft 365 announcements emerged, mostly centered on AI. Microsoft is obviously focused on making AI and agents a very real part of tenant activities, so there’s new agent management and a repository among other things that will roll out in the year ahead. https://office365itpros.com/2025/11/19/ignite-2025-day-1/Need Help Escalating Microsoft 365 Billing Case – Unresolved Since 8/27
I have had a problem getting a ticket resolved TrackingID 2509240040013394. I have not been able to pay my business standard licenses and my tenant is locked down. I have worked with support several times and they have not been able to resolve the issue. When looking at the logs during one of the troubleshooting steps I found TenantLockedForAbuse. I reported that to them and I have not gotten anything resolved and this has been going on sense 8/27/25 if you have any information on how you can help that would be greatly appreciated.Microsoft Launches Preview of Exchange Admin API
Microsoft launched the preview of the Exchange Admin API on November 17. The new API is intended to close known feature gaps that exist in the Graph APIs and allow developers to migrate from EWS before Microsoft retires EWS in October 2026. Think of the Exchange Admin API as a discardable time-limited API that allows clients to submit cmdlets for processing. It’s certainly one way to approach the EWS problem! https://office365itpros.com/2025/11/18/exchange-admin-api-preview/Creating a Service Principal Analysis for a Microsoft 365 Tenant
Understanding the set of registered and enterprise apps active in a Microsoft 365 tenant is important. Attackers can sneak in and plant an app to exfiltrate or otherwise steal data. This article explains how to use PowerShell to create a service principal analysis report that highlights common problems and gives tenant administrators the data needed to manage apps. https://practical365.com/service-principal-analysis-report/Microsoft FastTrack – Helping Businesses Adopt the Cloud
In today’s digital-first world, most organizations understand that moving to the cloud is no longer optional—it’s essential. From improving operational efficiency to enhancing security and enabling remote collaboration, cloud technology is at the heart of modern business transformation. However, the journey to the cloud can still feel overwhelming, particularly for companies with complex systems, strict compliance needs, or limited IT resources. This is where Microsoft FastTrack comes in. Microsoft FastTrack is a customer success program designed to help organizations adopt Microsoft Cloud services smoothly and confidently. Whether a business is embracing Microsoft 365, Windows 365, Azure, or Dynamics 365, FastTrack provides expert guidance, best practices, and resources at no additional cost to qualifying customers. Its mission is simple: to help businesses deploy cloud technologies faster, more securely, and with greater long-term value. https://dellenny.com/microsoft-fasttrack-helping-businesses-adopt-the-cloud-effectively/Privacy and Compliance Standards (ISO, GDPR, HIPAA) in Microsoft 365
As organizations move toward cloud-based productivity solutions, ensuring data privacy and regulatory compliance has become a top priority. Microsoft 365 stands out not only because of its powerful collaboration tools but also because of its deep commitment to meeting global compliance frameworks. Whether you operate in healthcare, finance, education, manufacturing, or the public sector, Microsoft 365 offers built-in capabilities that help you meet the strict privacy and security standards required in today’s digital landscape. In this blog, we’ll explore how Microsoft 365 aligns with three of the most influential compliance frameworks in the world: ISO, GDPR, and HIPAA. Understanding these standards—and how Microsoft supports them—helps organizations confidently adopt cloud services while maintaining control over sensitive information. https://dellenny.com/privacy-and-compliance-standards-iso-gdpr-hipaa-in-microsoft-365/How to Set Up Basic Security Policies in a Microsoft 365 Trial Tenant
If you’ve just created a Microsoft 365 trial tenant, one of the first things you should do—before adding users, syncing identities, or deploying apps—is lock down your environment with some essential security policies. Even in a trial tenant, you’re working with powerful cloud services that, if left unprotected, could be vulnerable to unauthorized access or misuse. The good news? Microsoft 365 comes with built-in tools that make it relatively easy to enforce best-practice security controls, even for beginners. In this guide, we’ll walk through how to set up foundational security policies in your Microsoft 365 trial tenant so you start off on the right foot. https://dellenny.com/how-to-set-up-basic-security-policies-in-a-microsoft-365-trial-tenant/
Recent Blogs
- The 2025 Microsoft Excel World Championship and Collegiate Challenge wrapped up their season in spectacular fashion at Las Vegas’ HyperX Arena, drawing competitors from nearly every continent and cro...Dec 04, 2025
- With version history in Copilot Pages, you can now explore and revert to earlier versions of your work.Dec 03, 2025
