Recent Discussions
Unable To Install Canon Pixma G1010 With Microsoft Surface 7th Edition
Hi , I recently purchased Microsoft Surface 7 th Edition Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz (3.42 GHz), 64-bit operating system, ARM-based processor I am unable to install my Canon Pixma G1010 printer on this machine. Download and install the software xp68-win-g1000-5_91-ea34_2.exe was successful. However I am unable to add this printer to my Surface laptop. Please help to configure printer on Surface. Regards, Sareesh
Surface Pro X - SQ2 - sleep issues related to Qualcomm Location (ACPI\QCOM0472)
Hi there, Been having issues with sleep on Surface Pro X SQ2. Essentially, when the lid closes, or it goes to sleep, it sometimes didn't wake up (needing hard restart) or rebooted / crashed during sleep. This has been going on for six or so months. I did a clean install which made no difference. After reading through event viewer, I think I have isolated it to ACPI\QCOM0472\0 - which is Qualcomm Location services - and the driver doesn't seem to install / has error messages related to it in device manager event viewer. I've disabled it in device manager and it seems to be helping. Presume its hardware related? Thanks
Surface Pro 8 Cover defect
Hello everyone, I’d like to share my experience with the Microsoft keyboard for the 13-inch Surface Pro 8 with pen holder compartment. After a little more than two years of use, the keyboard stopped working. At first, I thought it was a software problem, so (after checking for updates) I followed all the reset and diagnostic procedures recommended on Microsoft’s website, including those suggesting a safe mode restart, up to a full system reset. None of this worked. I then checked on Microsoft’s website to see if it was still under warranty, but unfortunately, the two years had just passed, and the site suggested I send it in for a paid repair... Instead, I decided to look into the issue myself and discovered that the flex cable connecting the keyboard’s connector was cleanly cut right after the pen holder slot, which is made of metal. The cut occurred exactly where the metal base that holds the pen ends, at the point where the keyboard bends (see photo). It is clear that the flex cable has no protective layer to prevent the metal from cutting into it when the keyboard is bent. In my opinion, this is an obvious manufacturing defect that should be covered under warranty. It would be nice if Microsoft gave some acknowledgment in this regard. Best regards, Adamo
Surface Pro7 Typer Cover don't work
Hello everyone, I need your help. I have a Surface Pro 7, and a few days ago the keyboard cover stopped working. I have a Surface Pro 5 at home, and I tested the keyboard on the Pro 7, and it works fine. The controllers are up to date, and I don't have any drivers to install. Right now, the Surface doesn't recognize the keyboard. Now, an odd question: is there a key that turns the keyboard's Bluetooth on and off? I don't want to factory reset the Surface.
Certain keys on keyboard work inconsistently
I have rebuilt a Surface Laptop 3. I applied the most current firmware update. I applied all Windows updates. As I am typing, keystrokes are randomly missed. For instance, I will press the 'F' key and it may not recognize the key had been pressed. Additional keystokes to the same letter will then work. This is happening on a couple of keys. This is happening on more than one of our Surface Laptops and I don't think it is limited to the Surface Laptop 3. I don't feel it is a hardware issue. Almost feels like an interrupt issue that disrupts the recognition of the key being pressed. Help...
I have an unwanted driver called wdcsam64_prewin8.sys
Hello, I have a driver called wdcsam64_prewin8.sys. I am trying to remove it, but I can't. I tried to delete it using the command prompt, and it cannot be found in Device Manager. I have a Surface Book 2 with Windows 11, and the driver is blocking my memory integrity. I don't use any external drives or anything else, and nothing is connected to the laptop. It's still exactly as I bought it, with no changes on my part. I would be very grateful for any help! 😊 Best regardsUpdate on Microsoft Surface Laptop 13.8 X plus
This is a 9 month usage update on my Microsoft Surface 7 Laptop Snapdragon X plus. This laptop in my opinion is the best snapdragon laptop on the market and I now use it more than my MacBook Air M3. Reasons - Battery life is one to two days. Build quality is excellent. Thin bezels and thin bottom chin, edge to edge glass. Keyboard does not look worn and shiny. I do not like the keys on a MacBook Air M3, they look very worn after only six months use, The magnetic charger connection is very good. Better than the 13 inch USB C charger. Main usage - Office, internet, emails, PowerPoint, no gaming. The laptop is very fast. Snapdragon chips are definitely the way forward. Less heat, much more power efficient. Very stable. I will not be buying an Intel based machine again.Boot Surface HUB 2S from USB leads to Bitlocker Recovery Loop
Hi, I have an issue upgrading my Surface HUB 2S from Win10 to Win11. I already prepared my FAT32 formatted USB with the Win11 image for Surface HUB 2S. I shut down the Surface HUB, pressing and holding Volume-Down Button together with the Power Button. When the Windows logo appears I release the Power Button. After that the Bitlocker Recovery starts loading and when I see the loading circle below the Windows Logo I release the Volume-Down Button. Unfortunately I get the BitLocker Screen and when I press Skip this Drive it leads my to following 2 options Continue starting Windows Recover When I press Recover I get following options from cloud local installation I cant select my USB Drive or get the chance to boot from USB. I´ve done and tried it so many times. I need help to boot from this USB. Any ideas?
Overheating problems with Surfaces
Since the temperatures have risen, we already have four devices(Surface Laptop & Pro) that are constantly throttling to the point of crashing due to overheating. Surface Support only allows us to replace the entire device, so I'll try it here. Are you also experiencing these problems? Did Microsoft provide a bad firmware update in this case?Surface Hub 3 doesn’t rotate on Windows 11 Pro
Hi, I’ve got a 50” Surface Hub 3 that we’ve switched over to Windows 11 Pro. The thing is, we’re trying to get the screen to rotate — but it just won’t. We’ve noticed that it does work when running in Microsoft Teams Room mode, and also in the Windows 11 IoT admin mode. So what’s going on? Why won’t the Surface Hub 3 rotate when it’s running just Windows 11 Pro or Windows 11 IoT without Teams Room? Is there something we need to enable in the system? We even see the rotation icon in the taskbar, but clicking it doesn’t seem to do anything. Thanks!Surface Hub 3 doesn’t rotate on Windows 11 Pro
Hi, I’ve got a 50” Surface Hub 3 that we’ve switched over to Windows 11 Pro. The thing is, we’re trying to get the screen to rotate — but it just won’t. We’ve noticed that it does work when running in Microsoft Teams Room mode, and also in the Windows 11 IoT admin mode. So what’s going on? Why won’t the Surface Hub 3 rotate when it’s running just Windows 11 Pro or Windows 11 IoT without Teams Room? Is there something we need to enable in the system? We even see the rotation icon in the taskbar, but clicking it doesn’t seem to do anything. Thanks!
SurfaceHub Gen1 Secure Boot Violation - Unable to Access UEFI Settings
Hi Microsoft Tech Community, We have 3x Surface Hub Gen1 devices showing "secure boot violation invalid signature detected" errors that appeared recently. Issue: Unable to access UEFI settings using the standard volume up + power button method across all affected devices. Attempted Solution: Followed flamurK's solution from 23rd June 2025 to collect Manufacturing.bin files using FAT32 USB drive named "BOOTME". Files collected successfully from all 3 devices. Problem: The secure file transfer link provided in that solution is organisation-specific and inaccessible to us. Request: We need a new secure upload link to submit our Manufacturing.bin files and device serial numbers for the 3 affected Surface Hub Gen1 units. Could Microsoft please provide an appropriate upload link for our organisation? Many thanks.Safe to delete the Surface Hub 3 "admin" account?
We manage our Surface Hubs with Teams Rooms Pro (and Intune where needed). The Windows default local administrator account is disabled during enrollment by the Deployment policy. Intune is configured to add an Entra group to the Local Administrators group, whose membership we manage with an Identity Governance policy. We are all set for administration. And if we were ever to be locked out of a Surface Hub, we would re-image it and begin again. During the Out-of-box experience, a new administrator account named ".\admin", with a well-known simple three letter password, is added to Surface Hub 3 devices. Presumably, the account is added a "convenience". All my testing and research has shown that this account is not needed or used. Is it safe to delete ".\admin" account? Or later, will I find Microsoft expected to use that account in some way? Thanks, in advance.
Trouble Activating Ultimate Performance Plan on My Surface Laptop
Hi everyone, I’m trying to enable the Ultimate Performance power plan on my Surface device. I’ve already used the command powercfg -duplicatescheme e9a42b02-d5df-448d-aa00-03f14749eb61, and it shows up in my system. However, when I try to activate it using powercfg /setactive [GUID], I get an “Invalid Parameters” error—even though the GUID matches exactly what was listed under powercfg /list. My current active plan is “High performance” (custom-made). Has anyone else encountered this issue on a Surface laptop? Is this plan blocked or incompatible with certain Surface models, or am I missing a step? Would appreciate any insights or tips! Thank you so much for your attention and participation.SurfaceHub Gen1 violation error at several devices
Following Error occured 2 day's ago on several SurfaceHub Gen1 in our company: SurfaceHub error: secure boot violation invalid signature detected. Check secure boot policy in setup. Solution could be to disable Secure Boot and other UEFI details. But following process to enter UEFI / Bios is not working at all: Shut down the Surface Hub completely. Press and hold the volume up button on the side of the device. While holding the volume up button, press and release the power button. Continue holding the volume up button until the Surface logo appears. The device should now boot into the UEFI (BIOS) settings menu. We did test with several different SurfaceHub devices and all kind of pressing and holding these buttons, even with external cabled Keyboard. Not able to enter UEFI. Does anybody have same issue? Know in detail how to enter UEFI at Surface Hub Generation 1. thx for any hints BrunoARM Surface Laptop 7 file paths too long
We just finished a rollout of the Surface laptop 7s with the ARM processor. after a couple of weeks a have a few members of the staff who are ready to throw them out the window because they are running into constant issues with their synced sharepoint library in file explorer telling them they can't save the file because the path is lost since the file path, itself, is too long. We used to be able to work around this by extending the limitation on characters, but this no longer seems to be an option with the ARM computers. I am in desperate need of guidance. I would tell them they can use SharePoint online, but let's be real, this is one of those behaviors that's hard to break.The Surface Hub 2S flickers
The Surface Hub 2S flickers when it is switched on — the image appears and disappears. After a few seconds, the image is completely gone. The issue repeats itself only when the device is disconnected from the power supply and turned on again, as described above. What can I do? See thre video: https://streamable.com/0onoa7Multi-cast Surface Hubs
My department has multiple Surface Hub devices around the meeting room floor. We have many instances where it would be helpful to be able to control the devices from a central device - a hub, a computer, or similar. The goal here would be to project a screen, a slide or a video across the devices. They are hung on the walls throughout the floor - one example is when we need to usher groups of people back into the main room, we would love to cast an alert on all screens. Is there a way to do this on the Hub devices? We have considered starting a Zoom or other video call across them all, but that seems like an overly complicated workaround. Let me know if anyone has any ideas or experience with this.Microsoft Surface 7 XIP Laptop continues to impress.
The Microsoft Surface 7 laptops with Arm Snapdragon chips are a real game changer. Impressive build quality and keyboard keys that do not go shiny like the MacBook Air M3. My typical usage - emails, internet, Word, PowerPoint, Excel. battery will last two days, no fan noise heard so far. Good design features - fully laminated screen, thin bezels, thin chin, non shiny keys, reasonably thin, not as thin as M3, but not noticeable, magnetic charge plug with side entry, better than 90 degree MacBook Air M3 plug, upgradeable M.2 2230 ssd, 16 GB ram. Question - Crucial P310 1TB PCie Gen 4 NVMe 2230 M.2 looks like a good upgrade if more storage needed. However will the Crucial P310 generate more heat ?
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