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Surface Pro 11 Keyboard Typing Issue
Hi, I have a Surface Pro 11 with the detachable keyboard. The keyboard also has the pen holder. I am having an issue with typing three of the letters. When I type a 'd', I get 'sd', when I type 'm', I het 'nm', and when I type 'o', I get 'uo'. This happens in all applications being used. I have done the following: 1. Drivers and Windows up to date 2. Diagnostics run with no issues 3. Detached and reattached keyboard 4. Shutdown and restarted numerous times 5. Deleted keyboard drivers 6. Checked keyboard settings, the layout is on US Qwerty 7. Cleaned connections 8. Can of air to blow out any dust, nothing seen though Not sure what else to do. It's only those three letters. The touchpad and all other letters and functions is working correctly. It takes forever for it to fix itself. Specifications below. Surface Pro Device information: Device name: SURFACE_TABLET Serial number: 0F379PF24383KV Surface model: Surface Pro 11th Edition Model 2076 SAM: 27.201.139 UEFI: 175.222.235 App version: 76.5120.174.0 BIOS Version/Date: Microsoft Corporation 175.222.235 02/23/2026 Wi-Fi driver: 1.0.4374.1300 Edition: Windows 11 Home OS build: 26200.9168 Processor: Snapdragon(R) X 10-core X1P64100 @ 3.40 GHz Installed RAM: 16 GB Storage size: 86 GB free of 236 GB GPU: Qualcomm(R) Adreno(TM) X1-85 GPU Screen resolution: 2880 x 1920 Keyboard Device information: Keyboard Firmware: 28.106.139 Language: English (US)
Surface Flex Keyboard (WATCH OUT!)
I've been trying to get a hold of Microsoft, but service or maintenance pages are way too complicated to navigate. I mean you really need hours of time to sit down and figure out how to make a claim on this thing. Anway, Surface Pro Flex Keyboard was delivered on August 19, 2024, it is out of its 1-year Microsoft manufacturer warranty by just about one year. That is a massive purchase price of $489.99 to have only last just out of the warranty time. The Surface Pro 6 keyboard that I gave to my father from my old device is still going strong; Microsoft, like everything else, are getting worse, never better. All the old stuff was 10x it's wieght in capability and use. I want the old stuff back. The new stuff is 20x the price, and just doens't last. I mean, no, I mean no one took better care of their keyboard, and used it as less as possible... I think it's a design flaw, it won't charge itself unless you hold it up on one side at a perfect angle. The only way to get power to it is to angle it and hold it up perfectly at a precise angle, and only on one side. I think the issue is a design fault, the area that flexes, maybe, wore out the internal wiring. THEN DON'T MAKE IT FLEX....Jesus. How hard is it to make a keybaord that barely gets used last longer than a year or two. I can't just be out $500 every other year. There's just gotta be a better company out there? Does anyone have any better reccomendations? Maybe Android? Or Samsung? This can't be it? It can't be. Who can afford that?
Microphone issue on multiple Surface Pro Copilot+ devices
Afternoon, hoping someone can help with the below issue as we are not getting anywhere with it, the live chat hasnt been able to assist either. We have purchased two Surface Pro Copilot+ devices and both of them have the same issue with their microphones where it pick up speech very quietly but it will pick up other noises much louder, for example when testing on the sound recorded app when talking loudly and also tapping on the surface pro, my talking plays back extremely quiet but the tapping is loud and clear. We have installed all updates, ensured the microphone levels are high, disabled any microphone enhancements or effects but no luck. Has anyone else had this issue? Thanks
Surface Pro 9 Type Cover Not Working in WinPE
Dear Microsoft Surface Support Team, I have created a custom WinPE recovery environment for my Surface Pro 9 (Intel). After injecting the official Surface driver package, the touchscreen now works correctly, but the Type Cover keyboard and touchpad still do not function. The official Microsoft Recovery Drive supports all three devices correctly, so the hardware is not at fault. Could someone from the Surface engineering or deployment team advise: Which driver enables the Type Cover in WinPE? Are additional WinPE Optional Components required? Is there an official Microsoft procedure for creating a fully functional WinPE image for Surface devices? I can provide full technical details if required. Thank you. Ashok Arora
Critical Pen Hover & Stray Ink Issue on New Surface Pro 11 for Business with Slim Pen 2
Hello Microsoft Community and Support Staff, I am writing to report a critical and seemingly widespread issue with the pen input on the brand-new Surface Pro for Business, 13-inch (Intel model, often called Surface Pro 11 "Luna Lake"). The Core Problem: Pen Draws Without Touching the Screen When using the Surface Slim Pen 2, the device begins to register ink input while the pen is still hovering a few millimeters above the screen. It does not require any physical contact or pressure. This "hover-inking" makes handwriting completely unusable. As I write, any time I lift the pen to start a new letter or stroke, the pen continues to draw a line as it moves through the air to its next position. This results in messy, connected handwriting with unwanted "tails," completely defeating the purpose of having a premium inking device. This is Not a Defective Unit - It's a Replicable Problem Initially, I thought I had a faulty device. However, to isolate the issue, I have performed extensive testing: I have personally tested this on [3] brand-new Surface Pro 11 (Intel) devices. I have used [4] different Slim Pen 2s. The exact same hover-inking problem occurred on every single combination of device and pen. Furthermore, I have already performed all standard troubleshooting steps, including: Clean OS installation via Surface Recovery Image. Ensuring all Windows, driver, and firmware updates are installed. Running the Surface Diagnostic Toolkit (which reported no errors). However, the same issue continues to occur even after trying these methods. Additionally, it has been reported that the issue also appears on the latest Surface Pro 12-inch model with the Snapdragon X Plus, just like on the Surface Pro 11 that uses the Qualcomm Snapdragon X Elite instead of Intel’s Lunar Lake. (I do not own any Snapdragon devices myself. If you own a Snapdragon device and are experiencing the same issue, please share your feedback.)" Video Evidence: I have recorded a clear video demonstrating the problem. It shows the pen drawing while hovering on the Surface Pro 11 and makes unwanted tails on handwriting letters. Video Link: https://youtube.com/playlist?list=PLG_7BXFA-cL4evqe0RmRz--iFjDC1HVgT&si=EmEypaAqSyRozr67 Questions for Microsoft: Is this a known issue with the new Surface Pro 11 (Intel) model's firmware or drivers? What are the official steps to escalate this issue directly to the Surface engineering team for a fix? This is a major flaw in a flagship product that severely impacts its core functionality. I have submitted a formal bug report through the Feedback Hub, which can be found here: Feedback Hub Link: https://aka.ms/AAxzh27 I urge the Microsoft team to investigate this with high priority and release a firmware or software update to recalibrate the pen's Initial Activation Force (IAF). Thank you for your attention to this serious matter.
Surface Pro 11th Edition with Snapdragon Issues with Slim Pen 2
I am the IT manager at work and we got two new surface pro 11th edition with snapdragon with windows 11 pro and cellular for our techs to use in the field. We got them slim pen 2's along with the devices for ease of use. When I set up the surface pros they worked great and speedy out of the box. After set up I decided to test the slim pen 2 as they came with a bundle from amazon with the keyboard. When I go to grab the pen from the charging dock/keyboard case the surface does a quick flash of a black screen and then my search bar disappears and the surface is notably more laggy and inputs (whether on touch screen or keyboard) are delayed. I have flashed reset these two devices with windows 11 usb boot up drives twice and the issue always starts when I take the pen out to use it for the first time. I have tried all the suggestions I have seen online and in copilot, but nothing seems to work. The only way I have gotten the device back to working order was to reset it, but once that pen is taken from the charger the whole issue starts over again. The issue is not fixed by logging into another user, disconnecting the pen, changing pen setting, restarting windows explorer, stopping searchhost in task manager. I have also tried changing all the setting on the pen and checking for driver updates but I have had no results. It seems to me to be a software issue between these two specific devices. Can someone please tell me if they have had this problem and what worked for them to fix it?Surface Pro 11 Battery Issues?
Its been less than one year on my surface pro 11 and i was feeling like the battery was not lasting as long as stated and also lagging at some points. When I did the battery health check it showed that it had dropped around 13% from design capacity. Is this normal and should I get it repaired/replaced under warranty? Its just bit of a hassle as I am outside of the US.... Microsoft surface pro users outside of the US doesnt seem to have the proper support also, no contact and no email response from raising tickets....
Network connection
I’ve three Surface Pros: two 7+ running Windows 11 Pro and an older Pro 5 running Windows 10 Pro. All fully up to date. All exhibit the same problem, even when placed next to each other and barely 2 metres from a wireless repeater that’s part of a TP-Link Deco mesh network. The problem is that randomly any one or two of them will claim there’s no internet connection while the other one or two are rock solid with a 90 plus score on my Orb app. Then a random time later the disconnected device will find the network. There’s no obvious pattern – sometimes the problem exhibits itself on a full cold start, sometimes on waking from sleep when the typecover had simply been closed. Other devices such as a phone or Android tablet never show this so I conclude it’s something to do with the Surface tablets – but what is it and how can I fix it? Grateful for any suggestions.Unable to pause Smart Charging
The option to pause Smart Charging and charge battery to 100% has disappeared from Surface App. My battery is hovering at 76-77% and I am unable to charge it to 100% to prepare for working away from power supply. Was able to do this for over a year and the option is simply gone - tried repairing, resetting and reinstalling Surface App with no effect. This is on Surface 9 Pro for Business i7 (2038) / Win11 Ent. Please advise.
