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Microphone issue on multiple Surface Pro Copilot+ devices
Afternoon, hoping someone can help with the below issue as we are not getting anywhere with it, the live chat hasnt been able to assist either. We have purchased two Surface Pro Copilot+ devices and both of them have the same issue with their microphones where it pick up speech very quietly but it will pick up other noises much louder, for example when testing on the sound recorded app when talking loudly and also tapping on the surface pro, my talking plays back extremely quiet but the tapping is loud and clear. We have installed all updates, ensured the microphone levels are high, disabled any microphone enhancements or effects but no luck. Has anyone else had this issue? Thanks
Surface Pro 11th Edition with Snapdragon Issues with Slim Pen 2
I am the IT manager at work and we got two new surface pro 11th edition with snapdragon with windows 11 pro and cellular for our techs to use in the field. We got them slim pen 2's along with the devices for ease of use. When I set up the surface pros they worked great and speedy out of the box. After set up I decided to test the slim pen 2 as they came with a bundle from amazon with the keyboard. When I go to grab the pen from the charging dock/keyboard case the surface does a quick flash of a black screen and then my search bar disappears and the surface is notably more laggy and inputs (whether on touch screen or keyboard) are delayed. I have flashed reset these two devices with windows 11 usb boot up drives twice and the issue always starts when I take the pen out to use it for the first time. I have tried all the suggestions I have seen online and in copilot, but nothing seems to work. The only way I have gotten the device back to working order was to reset it, but once that pen is taken from the charger the whole issue starts over again. The issue is not fixed by logging into another user, disconnecting the pen, changing pen setting, restarting windows explorer, stopping searchhost in task manager. I have also tried changing all the setting on the pen and checking for driver updates but I have had no results. It seems to me to be a software issue between these two specific devices. Can someone please tell me if they have had this problem and what worked for them to fix it?
Network connection
I’ve three Surface Pros: two 7+ running Windows 11 Pro and an older Pro 5 running Windows 10 Pro. All fully up to date. All exhibit the same problem, even when placed next to each other and barely 2 metres from a wireless repeater that’s part of a TP-Link Deco mesh network. The problem is that randomly any one or two of them will claim there’s no internet connection while the other one or two are rock solid with a 90 plus score on my Orb app. Then a random time later the disconnected device will find the network. There’s no obvious pattern – sometimes the problem exhibits itself on a full cold start, sometimes on waking from sleep when the typecover had simply been closed. Other devices such as a phone or Android tablet never show this so I conclude it’s something to do with the Surface tablets – but what is it and how can I fix it? Grateful for any suggestions.
surface pro x for business needs constant graphics driver reset, how to fix?
I have a surface pro x for business that is up to date and has no company or IT restrictions, it is my device for home use and I have control of everything. I am noticing that whenever my device wakes up from sleep, restarts, or turn on after shutting down, I have to do ctrl+shift+windows key+B to get all the content to fit into the screen. For instance, if I have the microsoft store page open, and my windows are maximized (I even tried this on several browsers after minimizing and maximizing again) the bottom of the page at any given position does not fit the screen. Another example is ctrl+f, I cannot see that bar that searches and highlights the result or on word I cannot see the bootm row that has word count and language until I reset the graphics driver. I saw an optional update and it temporarily fixed it but the issue has returned. Any advice on how to fix this on windows 11 (I have the i7)?
Surface Pro 8 – Hardware-Liquid Damage
Device: Microsoft Surface Pro 8 Pre-incident condition: Fully functional, no known hardware faults Incident Details A small Coca-Cola spill occurred around the Type Cover (keyboard) connector area only Area exposed cleaned immediately No liquid exposure to USB-C ports, Surface Connect charging port, vents, or display Type Cover remained attached following the spill Device was left connected to the charger for approximately 3 hours after the spill, with the keyboard still attached Observed Behaviour (Following Morning) Device will not power on unless connected to AC power Investigated- Found liquid around type cover (nothing visible on the ports) When powered on: Boots normally Reaches Windows login After login and loading the desktop, the system shuts down abruptly without warning Shutdown occurs consistently after OS load No shutdown occurs during UEFI/POST Security / Firmware Event Device subsequently displayed a BitLocker recovery prompt Correct recovery key was entered System successfully decrypted and booted into Windows Device again shut down abruptly after reaching the desktop Current Status Device is currently powered off No factory reset, OS reinstall, or internal cleaning attempted Type Cover and charger have been disconnected No visible external corrosion or physical damage Assessment Context SSD, display, and CPU appear functional (successful OS load) Failure appears load-dependent and occurs post-login Behaviour suggests possible power delivery, embedded controller, or internal board-level instability No user-replaceable component has been identified as a definitive failure point Please advise on: Viability of the device for reliable continued use Whether the observed behaviour is consistent with recoverable hardware condition or non-economical repair Whether Microsoft recommends replacement vs. repair given the described failure pattern
Surface 8 pro - could‘t find a bootable operation system
Hi all, I have a problem with my surface 8 pro. This morning I got the error with the bootable operation system. After a research, I made a recovery stick with another pc. Evertning was working, I got the latest image from microsoft and also the instruction tomcreate the stick was working. the problem is, the surface 8 pro can not boot with this usb stick - I have every time the error. Next I made a normal Win 11 Bootstick with the official tool. This sticks works on my second Surface, but on the Surface 8 pro again the same problem. Also with the volume down push…it does not work. what can I do? Does the Surface 8 pro some special usb format option or does anyone have an idea (perhaps the ssd is the problem)? thx for the help. br benjaminSurface Pro X - SQ2 - sleep issues related to Qualcomm Location (ACPI\QCOM0472)
Hi there, Been having issues with sleep on Surface Pro X SQ2. Essentially, when the lid closes, or it goes to sleep, it sometimes didn't wake up (needing hard restart) or rebooted / crashed during sleep. This has been going on for six or so months. I did a clean install which made no difference. After reading through event viewer, I think I have isolated it to ACPI\QCOM0472\0 - which is Qualcomm Location services - and the driver doesn't seem to install / has error messages related to it in device manager event viewer. I've disabled it in device manager and it seems to be helping. Presume its hardware related? ThanksSurface Pro 6 running super slow
Haven't put anything new on it. Visit the same websites daily. Just outta nowhere this thing is super slow the past few days. No viruses or malware. Windows up to date. Ran "a program" ...everything is clean and up to date. Chromium was running in the background, stopped that. Nothing running at startup that shouldn't be. (only Logitech keyboard/mouse, Avast, RealTech audio, and SecurityHealthSysTray) Task manager says 3% CPU usage - 49% memory usage. Any ideas? Thanks!
Type Cover will not Connect
I’ve tried everything — up-to-date, restarting, turn off and on, troubleshooting, running device tests—and I can’t get in contact with Microsoft customer service. My type cover for my surface pro 8 is magnetically connected but it won’t work at all and the connection won’t register in the tests. Without the type cover my surface pro is essentially useless. I can’t type on the keyboard or use the type cover mouse. I’ve submitted a ticket for customer service and haven’t heard back yet. A service repair is like $180 for a type cover!? I bought your device like 2-3 years ago and it’s still in great condition. Haven’t even dropped it once & it randomly stops working. Wtf. There doesn’t seem to be a scratch or anything. What could I do to fix this?
