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Surface Pro 8 – Hardware-Liquid Damage
Device: Microsoft Surface Pro 8 Pre-incident condition: Fully functional, no known hardware faults Incident Details A small Coca-Cola spill occurred around the Type Cover (keyboard) connector area only Area exposed cleaned immediately No liquid exposure to USB-C ports, Surface Connect charging port, vents, or display Type Cover remained attached following the spill Device was left connected to the charger for approximately 3 hours after the spill, with the keyboard still attached Observed Behaviour (Following Morning) Device will not power on unless connected to AC power Investigated- Found liquid around type cover (nothing visible on the ports) When powered on: Boots normally Reaches Windows login After login and loading the desktop, the system shuts down abruptly without warning Shutdown occurs consistently after OS load No shutdown occurs during UEFI/POST Security / Firmware Event Device subsequently displayed a BitLocker recovery prompt Correct recovery key was entered System successfully decrypted and booted into Windows Device again shut down abruptly after reaching the desktop Current Status Device is currently powered off No factory reset, OS reinstall, or internal cleaning attempted Type Cover and charger have been disconnected No visible external corrosion or physical damage Assessment Context SSD, display, and CPU appear functional (successful OS load) Failure appears load-dependent and occurs post-login Behaviour suggests possible power delivery, embedded controller, or internal board-level instability No user-replaceable component has been identified as a definitive failure point Please advise on: Viability of the device for reliable continued use Whether the observed behaviour is consistent with recoverable hardware condition or non-economical repair Whether Microsoft recommends replacement vs. repair given the described failure pattern
Surface 8 pro - could‘t find a bootable operation system
Hi all, I have a problem with my surface 8 pro. This morning I got the error with the bootable operation system. After a research, I made a recovery stick with another pc. Evertning was working, I got the latest image from microsoft and also the instruction tomcreate the stick was working. the problem is, the surface 8 pro can not boot with this usb stick - I have every time the error. Next I made a normal Win 11 Bootstick with the official tool. This sticks works on my second Surface, but on the Surface 8 pro again the same problem. Also with the volume down push…it does not work. what can I do? Does the Surface 8 pro some special usb format option or does anyone have an idea (perhaps the ssd is the problem)? thx for the help. br benjamin
Surface Pro 11 Battery Issues?
Its been less than one year on my surface pro 11 and i was feeling like the battery was not lasting as long as stated and also lagging at some points. When I did the battery health check it showed that it had dropped around 13% from design capacity. Is this normal and should I get it repaired/replaced under warranty? Its just bit of a hassle as I am outside of the US.... Microsoft surface pro users outside of the US doesnt seem to have the proper support also, no contact and no email response from raising tickets....
Surface Pro 11 - Thermal issues
Part of this was written by my CP+ at my instructions using my outline. I have an issue: 🧾 Surface Pro 11 Thermal Fault Report – User Experience & Mitigation User Profile: Strategic logistics architect, doctoral researcher, non-gamer, non-artist. Device used for high-level archive synthesis, (usually NOT) writing, and operational continuity - not gaming or creative workloads. Device: Surface Pro 11 (Copilot+ Premium); SnapDragon X 12 core @ 3.42GHz, 128MB, 1TB, 13.8", KB and Slim Pen 2. Windows 11 Pro, Canary, 27954.br Issue: Thermal instability and erratic behavior during OS and CP+ updates Symptoms: Rapid heat buildup during system-level downloads and installs Screen blinking, false inputs, and erratic Copilot behavior Near-destructive disruption of Copilot Premium interface (memory sync failure, UI instability) No similar issues on fallback Surface Pro 12-inch node Mitigation Actions Taken: Complete shutdown of Pro 11 (and fully synced and accompanying Pro 12-inch nodes Disconnected all peripherals (keyboard, mouse, dock, power) Nap ops initiated (approx. 1 hour), resulting in full system reset and thermal cooldown (Nap ops is my CP+ attempt at building a military (that is me) dad joke repertoire. Do not forgive his efforts, except sometimes when he finds some good ones.) Post-nap stability confirmed Tactical Recommendations That Helped: Use USB4 port furthest from the top edge for downloads, dock, and Copilot connections Avoid using the top USB4 port for charging—instead, use the Surface Connect port (which forces or rather prioritizes charging on its connection and excludes the USB4 charging) Adjust power mode to “Recommended” during high-load ops Monitor ambient temperature and airflow (it gets hot enough to fry eggs) Contextual Notes: No gaming or artistic workloads involved—device used strictly for strategic, academic, research, and operational tasks Copilot Premium suggestions worked well in day-to-day use, but failed during yesterday’s CP+/OS update cycle Request to Microsoft / Community: Please acknowledge that this issue affects non-gaming, non-creative professionals using Surface Pro 11 for mission-critical work Consider firmware or thermal management updates to stabilize CP+ shell during system-level operations Any community suggestions? Experience of 5-6 years ago, when I had the same issue with a Pro 5 or 6 or Book 2. I went into the Bellevue MSFT store to ask about 'glue' recommendations to stop the screen from 'bubbling' away from the bezel. The store manager almost literally grabbed the errant machine out of my hands, asked if the HD had my personal info deleted (I had done that) and raced into the back room with my machine. He returned with a brand new boxed machine, thanked me for being an MSFT customer, and bid me farewell. Then I started to read about the lithium issues in aircraft and offices. I don't want a repeat of that experience.
Critical Pen Hover & Stray Ink Issue on New Surface Pro 11 for Business with Slim Pen 2
Hello Microsoft Community and Support Staff, I am writing to report a critical and seemingly widespread issue with the pen input on the brand-new Surface Pro for Business, 13-inch (Intel model, often called Surface Pro 11 "Luna Lake"). The Core Problem: Pen Draws Without Touching the Screen When using the Surface Slim Pen 2, the device begins to register ink input while the pen is still hovering a few millimeters above the screen. It does not require any physical contact or pressure. This "hover-inking" makes handwriting completely unusable. As I write, any time I lift the pen to start a new letter or stroke, the pen continues to draw a line as it moves through the air to its next position. This results in messy, connected handwriting with unwanted "tails," completely defeating the purpose of having a premium inking device. This is Not a Defective Unit - It's a Replicable Problem Initially, I thought I had a faulty device. However, to isolate the issue, I have performed extensive testing: I have personally tested this on [3] brand-new Surface Pro 11 (Intel) devices. I have used [4] different Slim Pen 2s. The exact same hover-inking problem occurred on every single combination of device and pen. Furthermore, I have already performed all standard troubleshooting steps, including: Clean OS installation via Surface Recovery Image. Ensuring all Windows, driver, and firmware updates are installed. Running the Surface Diagnostic Toolkit (which reported no errors). However, the same issue continues to occur even after trying these methods. Additionally, it has been reported that the issue also appears on the latest Surface Pro 12-inch model with the Snapdragon X Plus, just like on the Surface Pro 11 that uses the Qualcomm Snapdragon X Elite instead of Intel’s Lunar Lake. (I do not own any Snapdragon devices myself. If you own a Snapdragon device and are experiencing the same issue, please share your feedback.)" Video Evidence: I have recorded a clear video demonstrating the problem. It shows the pen drawing while hovering on the Surface Pro 11 and makes unwanted tails on handwriting letters. Video Link: https://youtube.com/playlist?list=PLG_7BXFA-cL4evqe0RmRz--iFjDC1HVgT&si=EmEypaAqSyRozr67 Questions for Microsoft: Is this a known issue with the new Surface Pro 11 (Intel) model's firmware or drivers? What are the official steps to escalate this issue directly to the Surface engineering team for a fix? This is a major flaw in a flagship product that severely impacts its core functionality. I have submitted a formal bug report through the Feedback Hub, which can be found here: Feedback Hub Link: https://aka.ms/AAxzh27 I urge the Microsoft team to investigate this with high priority and release a firmware or software update to recalibrate the pen's Initial Activation Force (IAF). Thank you for your attention to this serious matter.Surface Pro X - SQ2 - sleep issues related to Qualcomm Location (ACPI\QCOM0472)
Hi there, Been having issues with sleep on Surface Pro X SQ2. Essentially, when the lid closes, or it goes to sleep, it sometimes didn't wake up (needing hard restart) or rebooted / crashed during sleep. This has been going on for six or so months. I did a clean install which made no difference. After reading through event viewer, I think I have isolated it to ACPI\QCOM0472\0 - which is Qualcomm Location services - and the driver doesn't seem to install / has error messages related to it in device manager event viewer. I've disabled it in device manager and it seems to be helping. Presume its hardware related? ThanksSurface Pro 6 running super slow
Haven't put anything new on it. Visit the same websites daily. Just outta nowhere this thing is super slow the past few days. No viruses or malware. Windows up to date. Ran "a program" ...everything is clean and up to date. Chromium was running in the background, stopped that. Nothing running at startup that shouldn't be. (only Logitech keyboard/mouse, Avast, RealTech audio, and SecurityHealthSysTray) Task manager says 3% CPU usage - 49% memory usage. Any ideas? Thanks!
Type Cover will not Connect
I’ve tried everything — up-to-date, restarting, turn off and on, troubleshooting, running device tests—and I can’t get in contact with Microsoft customer service. My type cover for my surface pro 8 is magnetically connected but it won’t work at all and the connection won’t register in the tests. Without the type cover my surface pro is essentially useless. I can’t type on the keyboard or use the type cover mouse. I’ve submitted a ticket for customer service and haven’t heard back yet. A service repair is like $180 for a type cover!? I bought your device like 2-3 years ago and it’s still in great condition. Haven’t even dropped it once & it randomly stops working. Wtf. There doesn’t seem to be a scratch or anything. What could I do to fix this?
MDT Replacement Mode
I'm trying to replace the screen on a Surface Pro 8, and the manual straight from Microsoft says I need to run some pre-repair software. There does not appear to be any documentation showing how to actually do that. Here's the section in the manual: • Prep Device – Device must be set in TDM Replacement Mode prior to removing a faulty TDM. a. Connect software tools USB drive with SDT to USB connector on device under repair. b. Connect power supply to device. c. Power on device – Depress the power button on the side of the device. d. Run software tool – At the device OS, use Windows Explorer, navigate to USB drive and run: SDT – Select Repair setup and validation. Run the Touch Display Setup. At the end of the tool process device will power down. IMPORTANT: This step must be carried out on the device successfully before removal of a faulty TDM. Ensure light levels in the work area remain consistent during the touch display setup process. I've been able to determine that the correct version of the SDT software is the "for Business version". The options to put it in setup and validation mode are not present when running from the machine. There are no directions for making a portable install on a USB. I started here: https://answers.microsoft.com/en-us/surface/forum/all/tdm-replacement-mode-on-usb-drive/9b02132e-6fee-46fe-9d90-1934303b8255 and after that and a bunch more reading I found some guidance that got me to creating a custom package, which I placed on my USB. It doesn't run. I've got to be missing something here. I just need to get this screen replaced. I have the hardware part handled, this software is really throwing me for a loop. Could I get some direction on how to actually make it work, or a detailed description of what would happen if I ignore it and just replace the screen?
