Forum Widgets
Latest Discussions
Windows 11 Surface Pro 5
Hello, I'm Shawn, a proud Surface Pro 5 user who wishes to get Windows 11 officially, it has outperformed Windows 10 during betas and the official version is great. but that had to be done through the registry. I would like to ask that the surface team please ask the windows team or get this sorted out so I can windows 11 offfically. Thank you 🙂 Shawn PS: Cross posted from Windows 11 threadWelcome to the Surface Pro 4 Community!
Hello and welcome to the Devices Community! We are so glad you are here and excited to have this forum to collaborate and discuss all things Surface. You will find spaces for each one of our products in the Devices Community, so go ahead and take a look at them all. This one is dedicated to Surface Pro 4. I am a Devices Program Manager at Microsoft and along with my team we want to ensure that anyone with an interest in our Devices has a place to share experiences, questions, and feedback. Even more exciting is the opportunity to network and find others with your same interests. In this community you will find customers, partners, MVPs, and our own Devices product and engineering teams in a single location, all with the objective to create healthy discussions that will help us all improve. The comments here are moderated to ensure we maintain a learning environment were arguments and content matter. It's time to start your own conversations and speak up. Be an active participant in this community, it works best when we are all talking. In doing so, you will earn badges within the community. Check them out by going to your profile and clicking ‘Achievements’. I also invite you to browse existing conversations within the Devices and other communites and share your opinion. To get you started, check out this amazing tour of the Surface Pro 4 with Dave Mitchell in our Microsoft Mechanics YouTube channel! One last time: welcome, it is great to have you join us! Nydia
Surface Pro 10 with Snapdragon Processor and Printer Installation Problems
Greetings all. I took the plunge and picked up a Surface Pro 10 with the Snapdragon Elite processor to use for my work computer. So far, things have gone pretty smoothly and I have all of my regular applications installed and functioning. There is, however, one area that the Surface Pro with ARM architecture appears to be totally unusable: Windows Printer Drivers. I have installed Adobe Acrobat, the current cloud version on the Surface Pro and Acrobat seem to run okay, but no matter what I've tried, the Adobe PDF printer will not install. There are several ways to install the Adobe PDF printer manually and even an older patch to get it to install, but none of them work. I also tried to install printer drivers for several Brother printers and a Canon printer but they all fail to install. Sometimes they generate an install error and other times they simply fail to complete the installation and hang. Here I am referring to the official Windows drivers supplied by the printer manufacturer that include any supporting utilities such as Brother's Control Center for scanning documents. None of them will successfully install. I spent the afternoon working with Brother to try various things to install the printers, but nothing worked. They finally recommended that I contact Microsoft, so I did that too and they couldn't get anything to work either. When I received a follow up email from Microsoft, the technician and marked the case as solved and closed it, even though nothing worked. Now, if I install the printers from Windows 11, letting Windows discover the Brother printers, Windows will install a driver that I can print with and even recognizes the scanning capabilities but the scanning software that Microsoft provides for free won't scan to a .PDF file. So, while I can get the printers to work, I cannot access the "normal" printer drivers and utilize the manufacturer-supplied utilities with the printers. This limits their usefulness considerably. I haven't yet been able to get Windows 11 to recognize and add the Canon printer. I believe this to be a Microsoft problem with their ARM-compatibility app, whatever it is called, but I'm not sure how to go about getting feedback to Microsoft to get them to look into this. Does anyone have any thoughts on this?
Unable to pause Smart Charging
The option to pause Smart Charging and charge battery to 100% has disappeared from Surface App. My battery is hovering at 76-77% and I am unable to charge it to 100% to prepare for working away from power supply. Was able to do this for over a year and the option is simply gone - tried repairing, resetting and reinstalling Surface App with no effect. This is on Surface 9 Pro for Business i7 (2038) / Win11 Ent. Please advise.
Windows Camera Frame Server service buggy on Surface Pro
Hi there, I use videoconferencing on Skype every day for work, in multiple meetings of 1.5h each. I had set up my 2013 Vaio laptop on Windows 10 FCU with a Logitech Brio working very nicely. I then upgraded to a 2017 Surface Pro. I noticed instantly that my camera image was freezing every 5 or 10 minutes during a video call on Skype. It hardly ever went through the 1.5-hour meeting without freezing at least once. I don't get any errors, it simply gets stuck as an image of the last frame before freezing. I have to click the camera button within the call controls to turn the camera off and back on, until it freezes again, and so on. So I started investigating the issue. I tried many steps related to reinstalling and updating firmware, apps, drivers and Windows itself, as well as disabling many devices and drivers that could be interfering with Logitech Brio. Nothing worked. Then, I tried to apply this fix, which worked, therefore isolating the issue: https://www.howtogeek.com/267946/how-to-stop-your-webcam-from-freezing-and-crashing-on-windows-10/ The Windows Camera Frame Server bug should not be happening anymore, since it was fixed by an update shortly after it was introduced on the Anniversary Update. So I began to look into it. Since my camera image permanently stopped freezing after the registry editing, it was clear that this service was the problem. I deleted the registry edits to purposefully cause the freezing problems again. I noticed, on Task Manager, that the service started at 10mb of RAM and went up to 500mb after some minutes, and wouldn't go down anymore. On another old Dell laptop on Windows 10 FCU here, this service, when active, is always at ~5mb RAM, going up to no more than 10mb of RAM during video usage. Please, could anyone shed some light on this? I can't find anything about it online, and I don't know what to do anymore. No one else appears to have the same problem. Installing a fresh copy of Windows doesn't work. I have been to chat support and the Community, and no solution was offered. Thanks in advance.ARC Mouse connection lost
Hi There, Yesterday my ARC mouse lost connection with my Surface Pro 4. I tried the following to re-connect the mouse again: Removed the Mouse from Bluetooth and other device; Removed the mouse form devices; Removed and reinstalled the bluetooth drivers; It is remarkable that the ARC Mouse and Surface pen appears in other device instead of Mouse,keyboard and pen. Some system information: Windows 10 Pro, version 1703, build 15063.296. Do you have any suggestion to slove this problem? Many thanks in advance.
Annoying Screen Issue: Phantom Touches?
Hey Guys! Got a replacement Surface (I'm running a Surface Pro 4) about 4 months ago for a screen flicker issue. Over the last week or so, I've started to get this odd problem which is not only annoying but interrupting work flow. It's not constant, but once it starts it won't go away for a while. It acts like someone is touching the screen in the lower-right portion. The mouse won't really work, the rest of the touchscreen goes haywire (like someone is holding onto multiple spots on that lower area). I get these weird bubbles popping up (managed a screenshot): It will go away for a while once I hit the power button (sleep mode and then back on); sometimes 10-20 minutes, other times longer. The only change I've made recently was installing Esri ArcGIS 10.6, but I ran 10.5 on my last Surface with no issues so I don't think there would be issues with the new version. Anyone else having this issue?
