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Can't get support for my Surface 3 hardware issue
I can't seem to get support for my Surface 3 laptop, which is still under warranty. There is something wrong with my charging port. I got a new charger (thought that might be the issue) but the same thing happens - light is on but laptop doesn't charge. When i fiddle with the position of the charger something it starts to charge but then stops when i let go of the charging chord. Seems like it's a hardware issue. Windows is up to date. Here are the issues I'm experiencing when trying to get support: There is no Microsoft store here in London, the website listed Curry's as a support provider. Called Curry's - they said that information is wrong. they don't provide support for Microsoft products Tried to contact customer support through the chat - keeps crashing was able to get a customer service person to call me - got disconnected after 2 mins got another person to call me. after 40 minutes of waiting for them to enter a ticket, they said they had an issue and couldn't do it Told me to do it myself online - but I keep getting an error message showing an image of a melted popsicle and saying something went wrong try again (tried about 10 times) Tried to call support again today and whenever I enter my number it says there is an error (see below) I feel like this is kind of insane. why can't i get help for my product? One thing's for sure, I will never be purchasing a Microsoft product again....
Accidentally booted ASUS laptop from Surface Hub 2S Recovery USB, now can't boot/reinstall Windows
*This post is not about troubleshooting a Surface Hub device, it's about troubleshooting my personal ASUS GU604VI laptop that a Surface Hub 2S Recovery Image on USB has altered and potentially destroyed* 🙁 Backstory: I had a task at work to reset a Surface Hub 2S device. I followed Microsoft's instructions (here: https://learn.microsoft.com/en-us/surface-hub/surface-hub-recover-reset) to create a Windows 10 Team 2022 Update recovery image on a USB device. I then accidentally booted my own personal laptop from the USB drive - I was trying to put a couple of files on it and put it in my laptop before turning the laptop on (I should not have used my personal laptop for this in hindsight). The laptop booted automatically from the recovery flash drive instead of my internal SSD. I then realized I what was happening and shut it down. After that point NO Windows OS or other Windows install media will boot on my device. It appears that simply booting from the Surface Hub 2S recovery media made firmware-level changes to my laptop and is preventing me from booting into any non-Surface 2S Windows installation or even reinstalling Windows via boot from any Windows install media. I can boot Linux. Here is what I've tried to resolve it myself: Confirmed boot order and all the basics within the BIOS/UEFI firmware Reset BIOS to defaults Reflashed my BIOS (tried multiple different BIOS version levels) Disabled Secure Boot Wiped Secure Boot keys (returned to Setup Mode + restored default keys) Wiped my hard drive and tried to reinstall Windows (can't boot from Win11 or Win10 install media - I've tried created it using the Windows Media Creation tool and Rufus from the latest official Win11 and Win10 ISOs. None will boot into Windows setup, all return me directly to the boot device selection screen. Tried to boot to Windows Recovery Drive made from another Win11 system - same situation, returns me directly to the boot device selection screen Tried to boot Hiren's Boot CD on USB (based on WinPE) - same situation as above Tried multiple USB ports Tried multiple USB flash drive brands Tried disconnecting my laptop battery and letting it sit (CMOS reset type-of-thing) Tried booting directly from the various Windows .EFI files using shell.efi from UEFI - none will boot, they do nothing. Launching Linux .EFI files boots them just fine My laptop is a UEFI-only device. I cannot boot it into CSM/BIOS mode. I have to use UEFI boot. Power cycle/hard reset procedure with holding the power button for 1 minute Removed my SSD and tried to get the laptop just to boot to a Windows setup USB stick - same situation, returns me directly to the boot device selection screen Called ASUS, they want me to send them the laptop for an $85 diagnosis. It's out of warranty by 4 months. They will likely have to replace this motherboard, and this will cost big bucks. Tried to follow Microsoft's documentation on how to 'Migrate to Windows 10/11 Pro or Enterprise on Surface Hub 2S' (https://learn.microsoft.com/en-us/surface-hub/surface-hub-2s-migrate-os#update-uefi-on-surface-hub-2s-to-enable-os-migration) thinking that this may hold the key to being able to unlock the boot capabilities to allow my laptop to boot to normal non-Surface Windows again. I can get to the 'Update UEFI on Surface Hub 2S to enable OS Migration' step but cannot complete it since I don't have the Surface-specific UEFI options to install the DfciUpdate.dfi management settings file from USB. I finally installed decided all was so screwed up that I might as well actually fully install the Surface Hub 2S Windows 10 Team 2022 Update on my laptop and go from there - so I did. It booted and fully installed successfully and now I have a Surface Hub 2S laptop. It boots, but not to what I want it to, of course! I want to be back at normal Windows 11. I found one or two others having similar issues online (but not many people!): These three posts are from the same person - I tried but cannot use his solution because I cannot get Shift+F10, Windows+R, Ctrl+Shift+Esc or any other combo to give me the ability to launch a cmd.exe window. I think this is because the Surface Hub 2S is running in Windows S mode. https://forums.tomshardware.com/threads/unable-to-boot-uefi-from-sata-or-usb-after-connecting-surface-hub-ssd.3757053/ https://answers.microsoft.com/en-us/windows/forum/all/unable-to-boot-to-uefi-via-sata-or-usb-device/655da88e-e5fe-4077-a9ce-5915e918cc90 https://www.reddit.com/r/WindowsHelp/comments/tt4d8v/unable_to_boot_to_uefi_sata_or_usb_installer/?rdt=57727 This post is extremely close to my situation, probably the exact same root issue https://answers.microsoft.com/en-us/surface/forum/all/i-have-interesting-situation-please-read-carefully/3470d7eb-b62d-48db-afda-b7c85c3991c0 Could you please help me get my laptop back, Microsoft engineers? (and/or anyone else!) Thank you!
Surface Hub S2 does not start recovery mode - what to do?
Hi everyone! We have our Surface Hub S2 in our meeting room, but after a power outage, the Hub won't boot anymore. It only comes up with the white Windows Logo and black background in an infinite loop. So, I just accepted, that I have to factory reset the device. But I am not able to boot from any USB stick. I can enter the UEFI Setup and i can update the configuration via USB stick. But when I try to start via "volume down" and power button, no recovery mode is entered. I tried all 3 USB-C slots and the USB A slot, made bootup sticks with the windows recovery tool and also with the surface IT toolkit. None worked. Am I doing something wrong? Is there another way to enter the recovery mode or alter the booting? Thanks, Tim
Surface Hub 3
Good afternoon I ran into an issue with the surface hub; so I'm attempting to cast the screen from my surface hub to multiple monitors (TV/Displays) and I'm not finding an option to. Where can I find the options menu to cast to an external display? I've found that there's an accessory that does it (I think a wireless adapter?) is there a way to connect without the need to cord connections? Thank you!
How to use Surface hub with multiple displays
We just recently installed a Surface Hub in the office to use for scrum meeting etc. We have, right next to it, a regular screen (previously used to connect laptop to). What we would like to do is to use the Surface to call into Skype for Business meetings, and get the video shown on the normal screen, and the collaboration area (with whiteboard etc.) on the Surface display. The purpose is to get the video image larger than the normal little box to the left at the same time as maximizing the collaboration area. How can we get this setup?Surface Hub 2s Display rotated
We have an issue where the display is showing as rotated 180 degrees on one of our Surface Hub 2s devices. I can't see anything in the settings to change the orientation, and the hardware is mounted the correct way around on the stand. All of our other Surface Hubs are correct. Any suggestions?Touchback not working with USB-C display (Surface Hub 2S)
We just got two Surface Hub 2S at work, but I've been unable to make touch-back work on a single USB-C cable. In theory, it's supposed to deliver power, 4K display, and touch-back (pen included) through a single USB-C 3.1 Gen-2 cable, and yet so far I've tried: Two different and brand new USB-C cables (relatively premium, 3.1 Gen 2 spec) Two different devices (Surface Pro 7 on USB-C, and Lenovo t490s on both USB-C and Thunderbolt3 ports) And yet, I'm always getting Power + 4K@60Hz display, but no touchback (nor pen). If I connect through Miracast and plug the USB-C I can get both display and touch-back, but resolution is dismal and Miracast lag makes it hard to enjoy the "touch-pen" experience. Is there anything I'm missing? Any idea or advice? Thanks in advance, Daniel PS: Both computers detect a "Guest Touchback Board" input device, which shows in Device Settings, and both of them recognize the Surface Hub 2s as some kind of Touch panel with "limited functionality"
Surface Hub 2s touch recognized but not working on external NUC PC
Hi, I am trying to connect an Intel NUC as external PC to a Surface Hub 2S 85". It is connected via HDMI cable for video/audio and USBC - USBC cable (connected to built-in surface PC, next to hdmi port). The NUC runs on Windows 10 Enterprise LTSC. The NUC recognizes the Surface HUB screen and Guest Touchback board HID device (see screenshot below), but i can't get the touch working on the NUC. Touch works on the built-in device so it's not a hardware issue. Any ideas or help would by highly appreciated! Thank you!
