Surface Pro 8 Signature Keyboard Defect: Internal bulge at hinge breaks connection
Hi everyone, I am writing to the community to report and seek advice on a connection failure with my Surface Pro 8 Signature Keyboard. While the exterior of the hinge looks mostly normal at a casual glance, there is a distinct abnormality hidden within that strongly suggests a structural defect. The Issue and Diagnosis: Tactile Anomaly: Although difficult to spot visually without close inspection, there is a noticeable internal bulge or swelling that can be clearly felt by touch on the backside of the hinge area. This indicates that internal components, likely the flexible cable, have deteriorated and are pressing outwards from the inside. Angle-Dependent Connection: The keyboard only works when the pen storage flap is opened to a very specific angle. Moving it to use the device or closing the flap causes the connection to drop instantly. My Usage History and Treatment of the Device: I am a university student, and shockingly, this is the second time a Surface Signature Keyboard has failed on me within my 5 years of study. This current keyboard has failed in less than two years since I purchased it. I have treated this premium accessory with the utmost care. I always store and carry my Surface in a soft, padded PC sleeve to protect it from any external stress. It has never been dropped, bent backward forcefully, or exposed to liquid. This failure occurred purely from the inside out, despite my extremely gentle usage. My Demand for Microsoft Support: This tactile internal deformation is a clear sign that this is not a user-inflicted physical damage issue, but rather a severe material or design failure in the hinge mechanism that should not happen in a premium product of this price point. I am extremely disappointed and frustrated. While I know this issue is difficult to capture in a photograph, it is very real to the touch. I am hoping a Microsoft moderator or support agent can review this unique case. My priority is to ask for a replacement as a special exception due to the nature of the failure. If that is absolutely not possible, I would at least expect a significant discount code for a replacement purchase as a necessary relief measure. Has anyone else encountered this same issue? Any advice on how to get Microsoft to investigate this as a manufacturing weakness would be appreciated. Thank you.
Screen protector for surface pro 11 and slim pen
Hi everyone. I’ve had my surface pro 11 for a few weeks now and have been avoiding using the pen much because I haven’t been able to find a good screen protector. I hand write a lot for work and don’t want any scratches. I got a tempered glass matte screen protector and I can barely write with the slim pen. It’s not great with responsiveness but it’s also really tough to write on. The pen barely moves and just gets stuck. Any suggestions that will allow me to use my slim pen properly but also protect my screen?
Surface Pen not charging
Surface pen not able to charge. I am using the keyboard to charge my slim pen. Not very sure why but it always show this ⚠ sign and my pen is not able to charge. there is no light shown on the pen as well (the pen is flat alr). tried all the trobleshoot things but not working as well even tho the pen and keyboard are both connected to my device alr.. pls helpppReally dislike the new surface arc mouse
I have huge hands. The old arc mouse with 2 buttons and a middle slider was amazing. But now that it's one button it cannot figure out what to do with my giant fingers. It likes to treat my index finger as 2 fingers. I have had to use my phone stylus with it to verify that it was the mouse and not me. I have already replaced it twice. Once as an exchange with another one that had the same problem, and the second time with a Surface Mobile Mouse. Though I don't like the bulkiness of the Mobile mouse in my tablet bag.[REQUEST] Surface Laptop 3 - Auto Power-on
Hi, At the office, I regularly use my surface laptop 3 with the surface dock. Every morning I plug my surface, I open the laptop and press the power button to launch my pc. Would it be possible to add a power option in the bios allowing to Power-on automatically the surface laptop when it's plugged on the Surface Dock (even the laptop closed) ? It would be a wonderful functionality !
