Surface IT tookit - unusable

I hate Microsoft with a passion everyday they get more greedy, more incompetent, and continue to force PWA (Websites that pretend their programs so that they can advertise to you within your programs.  Just wanted to get that out there how much I hate dealing with Microsoft.

I'm a 20 year Computer tech, so I'm Ok with computers.

Trying to download an image for a customer surface pro 4 laptop.

Download the surface It Toolkit - over the last 2 days it says Creative recovery USB Failed

Every single Time.  Tried multiple USB ports, tried re-downloading the image again, tried cleaning the partition and formatting the partition and USB stick.

Do you think that MS would know how to make software usable - absolutely not - they can't even come up with an error message apart from Failed.

Yes it's a 16 GB USB Stick.

Can anyone assist with why Microsoft is so incompetent at basic programs to download images and to give proper error messages apart from a simple Failed when it comes to formatting USB - right after it completes the Validating Image.

Do people on this forum get paid from Microsoft? Or do all of these people simply give out their own time so that MS can continue to focus their efforts on how to make more money while allowing the community to sort out there mess?

I hate you Microsoft.