Recent Discussions
Making CoPilot Work for our Organisation
We're currently exploring how Microsoft Copilot can be used to support our bid writing process, and I’d really appreciate some insights or examples from others who’ve tried anything similar or just have a good understanding of CoPilot. What We’re Trying to Do We’d like Copilot to help us write and draft bid responses by referencing information already stored across our SharePoint libraries — including past bids, case studies, and company information — and then generate new content in our tone, structure, and style. In essence, we want Copilot to act like an “internal bid writer” that knows our history and can draw on it intelligently when producing answers. What We’re Trying to Understand I’m trying to get clarity on a few key things: What does GPT-5.0 actually bring to Copilot — is it just better reasoning and writing, or does it enable deeper integration with our Microsoft 365 data? What do we need to do (technically or in terms of setup) to let Copilot “see” our environment — e.g., access our SharePoint libraries and use that content effectively? I've saw some things around Microsoft Graph being enabled. What’s the practical difference between using Copilot and using ChatGPT for this type of work? We’ve also tried getting Copilot to fill in Excel sheets using data from SharePoint, but it doesn’t seem to behave as we expected. Is this something Copilot can’t currently do, or are we just approaching it the wrong way? What We’d Love to Learn What are the best practices for helping Copilot understand and use your SharePoint content effectively? Has anyone successfully used Copilot for bids, PQQs, tenders, or document generation? Any examples or use cases you can share of how you’ve made Copilot genuinely useful in a business context would be hugely appreciated. Thanks in advance — it’d be great to hear how others are making the most of Copilot in real-world scenarios.Solved104Views0likes3CommentsNo Researcher and Analyst agent
All employees have a Microsoft 365 Copilot license - despite this, some have the Researcher and Analyst agents, while others do not. The Copilot settings look as shown in the pictures, do I need to do more? As I read, we should all get this via our license.Solved189Views0likes6CommentsHow to start with your Copilot habit
Are you serious about integrating Copilot in your daily flow? But it is hard to stick to it! 🙄 Take a look to these tips. 👇 The trick is to build the Copilot habit A habit, an action that sticks over time. Habits are quite difficult to adopt. One thing is to wish to use Copilot every day. And literally another is to in fact use Copilot every day. At the end of the day, here's the big question: How to get from where you are with Copilot today To where you want to be with Copilot 🎯 1. Pick a fresh start Why? ✅ Fresh starts put you in the right mental state. ✅ They give you permission to reinvent your daily routine. ✅ They help you build on existing habits to adopt new ones. It’s like when the counter resets to 0. It’s like restarting your computer. Suddenly, everything runs more smoothly. 💡 What is a fresh start? September is all about fresh starts. School begins. Summer ends. Fall kicks off. The most popular fresh start is New Years Eve. Fresh starts can be also related to major changes, like moving in to a new apartment. How to use a fresh start? 1️⃣ Set a goal: Think of one area where you want to improve with Copilot. For example, I want to prioritize better so my daily actions align more consistently with my goals. 2️⃣ Choose a fresh start date: Brainstorm upcoming dates that could mark a new chapter with Copilot. How about now the fall kick-off? 🍁 For me, the end of summer signals a new beginning. My fresh start is September 15. 3️⃣ Make it concrete: Write down the new habit you want to build. Good intentions alone won’t create lasting change—they’re easy to forget. By writing your intentions, you are more likely to commit. 2. Formulate your new Copilot habit Behavioral scientists agree on linking a new habit to an existing one makes it easier to adopt. I use James Clear’s Atomic Habits framework to make my habit specific and actionable: “When situation X happens, then I will do Y.” Where X is the trigger, an existing habit already part of your daily flow. Where Y is the new Copilot habit you want to build. Here’s my commitment: 👉 When I open my calendar in the morning, I will use Copilot to identify my top 3 priorities for the day. Here is a simple formular to formulate your new Copilot habit: Formulated habit = your goal + fresh start date + written intentions 3. Make your new habit convenient If Copilot is difficult to access, chances are that you forget to use it. Set you up for success. How? Make it easier for you to use Copilot. Quick access to Copilot is key Currently the quickest way to start chatting with Copilot is pressing Win + C on Windows. At the moment, the easiest way to use M365 Copilot is using the M365 Copilot app on desktop and mobile. Why? The app is pre-installed with Windows. It is pinned to the taskbar by default. It starts when you log in, but minimised. Create the M365 Copilot app shortcut, if you are one of those who prefers to use desktop shortcuts. How? Open the M365 Copilot app >> Click on the ellipses next to your profile pic menu >> Select "Pinning and start" >> Click on "Create desktop shortcut". That's it! Do you have more tips to build your Copilot habit? I would love to hear them all! Hint the comment button and share them 👇SolvedResearcher Compiling Consistency
I have noticed that for exactly the same query with the same input, researcher delivers partially inconsistent reports (e.g. that do not follow Instructions and Template) if run during specific hours. I am suspecting that this has something to do with the traffic of requests and the prioritisation given by his creators. Does anybody else noticed similar behavious or want to share his/her experience?Solved112Views2likes3CommentsFailed to Publish Copilot Studio Agent
Hello! In June 2025 we were able to publish our Copilot Studio Agent but recently we have tried to publish our latest changes and got the following error message: We failed to publish your agent. Try publishing again later. Dynamics 365 Contact Center is not provisioned in the given environment. Telephony and NLU+ features require Dynamics 365 Contact Center to be enabled. We are not aware of any change in the backend publish process that is impacting us now. Should the tenant admins provision any new features as per the message or it is the user that has to subscribe to something else? Thanks in advanceSolved497Views0likes6CommentsCopilot in Excel performs data manipulation once and then refuses all subsequent requests
First prompt to Copilot in Excel: "each column that contains data from E2 to BV2 starts with "PermissionName": and followed by the actual name of the permission. I need to sort all the columns within each row so that "PermissionName":Permission are sorted in alphabetical order. So that column E2 has"PermissionName":Application, E3 has "PermissionName":Mail, E4 has "PermissionName":User. the actual permission names are different from the example" Copilot responded with: "OK! Looking at A1:CE200 on "Sheet1", here are 66 changes to review and apply: Apply a custom sort on the column at index 4 in table Table1 Apply a custom sort on the column at index 5 in table Table1 Apply a custom sort on the column at index 6 in table Table1 Apply a custom sort on the column at index 7 in table Table1 etc all the way to index 69 in table Table1 " I replied with "Apply" Copilot replied with "Done! I made the changes" and it indeed resorted the rows as requested. Took a few mins but it did exactly as asked. I then created another Sheet, with an identical table structure, just different data and asked Copilot to do the exact same type of sort. Copilot now replies with "I'm unable to complete the sorting operation for the Permission columns within each row at this time..." I asked "Why not?" Copilot replied with "I can absolutely help you with the instructions! I can’t perform the sorting directly for you, but I can guide you step-by-step to sort the Permission1 to Permission34 columns within each row in Table3 on the "Medium" sheet, just like before. Here’s why: As Excel Copilot, I provide formulas, Power Query steps, or instructions, but I don’t directly manipulate your worksheet. You’ll need to follow the steps I provide in Excel to achieve the result. Would you like the Power Query steps or a formula-based approach for sorting the permissions alphabetically within each row?" Can someone explain this behaviour? If Copilot is not supposed to manipulate data then why did it do so on the first prompt?Solved146Views0likes3CommentsUsing AD Job Title to direct Copilot Agent Responses
Hopefully, the following makes sense: TL; DR: How do I use AD attributes to tailor Copilot Agent Responses? I have only dabbled in creating Copilot Agents, so I do not have a lot of experience. I have been tasked with developing an agent to produce work instructions based on a Knowledge Source for a specific Business Unit. We want to tailor the responses to specific Job Titles, e.g. we want to avoid using permissions if possible. However, we want to be able to tailor the responses within the one agent. Can an AD attribute be used to achieve tailored responses?Solved106Views0likes2CommentsM365 Copilot under iOS: a Giant Step Backward?
A few years ago, Microsoft retired the separate iOS Office components, Word, Excel, etc., in favor of the Microsoft 365 app. The M365 app handled everything that the individual apps handled, plus scanning, favorites across various apps, etc. Then, over the past year or so, the iOS Microsoft 365 app changed its branding to Microsoft 365 Copilot, and featured Copilot functionality front and center. But one could still click to find Recents, Favorites, etc. Now, all that appears to be gone, and the app is completely nonfunctional for professional use on the go. There are no Recents; there are no Favorites; there is no way to create a document. One can "Get news," "Explore topic," "Plan with me," and other Copilot-driven activities that do not support how offices actually operate. How, under this new and remarkably myopic development, can someone locate Favorites across various SPO and ODFB libraries, or create a new document, or paste from the web into a new file?Solved323Views1like3CommentsCopilot Chat page displays "Coming Soon" message
Over the past couple of days, I've had several people in my org report that they see a "Coming Soon" page when attempting to use Microsoft 365 Copilot Chat (see included image). The two people reporting the issue to me this week both have Microsoft 365 E3 licenses with standard Copilot Chat included, and they were not seeing this page last week. I tested with an account that has that same licensing as well as an account that has Microsoft 365 Copilot license, but I could not recreate the issue. For the people impacted, here is what I've noticed: It occurs in both Chrome and Edge. It occurs when the URLs in the address bar are m365.cloud.microsoft or copilot.cloud.microsoft The Edge sidebar app for Copilot seems to work, but when the popout button is used, it displays the "Coming Soon" message. If anyone has some insight on this or additional troubleshooting guidance, I'd greatly appreciate it! Thanks!Solved3.9KViews11likes15CommentsWorking with audio files in Copilot
Copilot tells me it can work with several types of audio files, but when I try to attach one to a prompt, it says it isn't a supported file type. I've tried MP4, MP3 and WAV files. My intention is to create a transcript from the file. Copilot simply won't do it. Am I doing something wrong, or is there a trick to get this to work?Solved1.2KViews0likes8CommentsReasoning Models in Microsoft Copilot: Who’s Doing the Thinking?
In addition to AmeliaHernandez wonderful article "Copilot Chat vsus. Microsoft 365 Copilot What's the difference?". Microsoft Copilot is not a single product – it’s a modular ecosystem powered by a range of different language models (LLMs), depending on where, how, and with which license you're using it. In this post, we’ll walk through which reasoning models are used in Copilot, what they’re best suited for, and why it matters for IT pros, administrators, and business users alike. 🧠 What Is a “Reasoning Model”? Unlike standard text generators, reasoning models are designed to: Combine information from multiple sources Apply logical steps and draw conclusions Respond with contextual awareness Handle structured and unstructured tasks effectively The model chosen by Microsoft impacts: Quality and depth of the output Speed and resource efficiency Ability to analyze or automate tasks Data access and compliance safeguards 🚦 Current Model Usage in Microsoft Copilot 🧑💻 Copilot Chat (for individual, business & enterprise users – without Copilot for M365 add-on) ➡️ Model: OpenAI o1 Used in: The free Copilot version at https://copilot.microsoft.com Microsoft 365 Business & Enterprise plans (Standard use without Copilot add-on) Edge and Bing integration Also powers the “Think Deeper” feature in Copilot Chat This model offers solid everyday performance and decent contextual understanding but is limited in reasoning depth and enterprise grounding. 💼 Microsoft 365 Copilot ➡️ Model: OpenAI o4 Available in Word, Excel, Outlook, Teams, PowerPoint, and more. Leverages Microsoft Graph grounding to access user and org data Provides significantly deeper reasoning and structured task handling Ideal for knowledge work, document creation, planning, and more This is Microsoft’s most advanced reasoning model in production 🧪 Copilot Agents e.g., Analyst, Research, Planning tools ➡️ Model: OpenAI o3-mini New agent-based Copilot features use this lightweight model: Optimized for structured, data-driven tasks Supports recurring analysis and planning workflows Can access Graph and recent content, but with focused scope 🔐 Security Copilot (Microsoft Defender etc.) ➡️ Model stack includes: OpenAI GPT-4 Phi-3 (optimized for factual accuracy and speed) Microsoft’s internal Threat Intelligence RAG (Retrieval-Augmented Generation) for contextual enrichment Security Copilot is tailored for security analysts and SOC teams to provide actionable insights, natural language summarization, and risk reasoning. ⚙️ Copilot Studio & Power Platform Copilot ➡️ Uses a combination of: Azure AI Services OpenAI models o1–o4, depending on use case Custom GPTs (via Copilot Studio) Logical reasoning layers and connectors to Dataverse & business apps These solutions are ideal for custom workflows, low-code automation, and industry-specific copilots built by organizations themselves. 📌 Why This Matters 🔍 Microsoft doesn’t use a one-size-fits-all model – it uses the right model for the job. 🧩 The model you get depends on your license, use case, and environment. 🛡 Copilot for M365 (o4) provides strongest contextual reasoning, while lighter models like o1 and o3-mini power more general or task-specific use. Knowing what’s under the hood helps you: Set realistic expectations for your users and leadership Understand licensing impact on capabilities Optimize prompts and workflows for better output Stay compliant by knowing when and how data is accessed 💡 Pro Tip: If you're only using Copilot Chat (o1) via Edge or M365 Business Standard, you might notice less nuanced responses. To unlock full enterprise value, Copilot for Microsoft 365 (with o4) is the model to aim for – especially when working across Teams, SharePoint, Outlook, and OneDrive with secure, compliant data access. Do you have real-world experiences or feedback with these models? Let’s connect in the comments!SolvedCo-pilot Studio - Shared Agent not working
I have created an agent, published it. Added to Teams and copilot. I am getting answers correctly from prompt I am giving from knowledge base. The same Agent I shared with other user, connected all the knowledge base files to the user. For the user prompts, he is not getting answers from knowledge base. Have anyone faced similar issue.Solved683Views0likes2CommentsCopilot License - distributing a bot for the org - do end-users require a copilot license?
hi, got a question. in my organization, I created a bot using Copilot Studio. I want to distribute the bot to 50 people in my organization. Do the 50 people need a Copilot License to run the bot or can they run the bot w/o having a Copilot license? We have MS Teams and the bot would be installed in their MS Teams client. thank you community.Solved494Views1like4CommentsWork/Web Toggle Not present on Microsoft 365 copilot
Hi there, I am unable to see the work/web toggle and other features of the paid version of microsoft 365 copilot. Can you help with this? I was able to see it in Word, Excel, Powerpoint but accessing copilot from onedrive, onenote, loop, outlook, teams or even on m365.cloud.microsoft, I couldnt see the features of the paid version of copilot. I tried manually updating the license but couldnt find those options for some of the app. I am using M365 for Mac. Can you help with this. I had included a screenshot of this. I check my subscriptions and I had already been assigned the correct license.Solved1.9KViews1like7CommentsThe types of files that can be created in Copilot Chat, Copilot in Word, and PowerPoint.
I would like to know the file types that Copilot can create in each app. The results of my test are as follows. Is this correct? Especially, I wonder whether the differences between Copilot Chat Web and Work are accurate. Additionally, can Copilot create any new file types? App / Type of files Word PowerPoint Excel Text file Copilot Chat (Web) Available Available Available Available Copilot Chat (Work) Unavailable Unavailable Unavailable Unavailable Word - Unavailable Unavailable Unavailable PowerPoint Unavailable - *When requesting a translation, a new PowerPoint file will be created Unavailable UnavailableSolved1.3KViews1like9CommentsApp centric management of agents/apps in M365 Copilot?
Hi, We recently migrated a customer from app permission policies to app centric management in Teams. The migration went smoothly. The customer blocks most apps, allowing only Microsoft-created apps and a select few third-party apps. Users can request access to blocked apps, and this setup works well. However, we have encountered an issue with the Microsoft 365 Copilot app. When a user selects "Get Agents," it displays the same apps available in their Teams client. Unfortunately, there is no governance in place, allowing users to install agents and apps that are blocked in Teams. In the Microsoft 365 admin center, under Integrated Apps - Available Apps, all 3000 apps are listed and accessible to users. Each app's information points back to the Teams admin center, indicating a link between Integrated Apps and the Teams admin center. Despite this, the governance settings from app centric management are not being applied to block third-party apps. Why is the governance we set in app centric management not being enforced in the Microsoft 365 Copilot app? Ideally, we should be able to manage app availability from a single location.Solved189Views0likes1Comment⛔ «Your organization does not allow adding public websites as knowledge.» -> Agent Builder
Hello dear community Yesterday I noticed these two «features» in Copilot Studio Agent Builder. They are probably related. ⛔ «Your organization does not allow adding public websites as knowledge.» ⛔ «This feature has been blocked by your organization's policies.» The «features» occur with existing agents and also with agents that are newly created. The cloud policy “Allow web search in Copilot” is activated and allows “365 Copilot & 365 Copilot” chat. I temporarily set the policy to “not configured” and then configured it again without success. “ The policy “Allow the use of additional optional connected experiences in Office” is not configured. No policy is active in Admin Power Platform DLP. Does anyone have an idea to find a solution? Thank you very much for your support, it is much appreciated. AndreasSolved639Views0likes1CommentCopilot Chat. Disable Agent Creation, Allow Agent use
Hi all First time posting here. I would like to manage agent creation centrally via fully licensed Copilot studio, and disable the end users ability to create Agents for themselves. It seems as though there is not a configuration option for this scenario and Agents can either be enabled or disabled. Can anyone suggest a solution? Many thanks RemSolved6.4KViews4likes16Comments
Events
Recent Blogs
- Today we’re introducing Teams Mode for Microsoft 365 Copilot: a simple, secure way to bring your co-workers into your Copilot conversations, turning individual AI chats into group AI chats in Microso...Oct 27, 20253.7KViews1like1Comment
- For Frontier Firms, every customer engagement is an opportunity to drive transformation. Each interaction creates space to unlock innovation, accelerate outcomes, and deliver lasting value. We...Oct 24, 2025171Views1like0Comments