Forum Discussion
Work/Web Toggle Not present on Microsoft 365 copilot
Hi there, I am unable to see the work/web toggle and other features of the paid version of microsoft 365 copilot. Can you help with this? I was able to see it in Word, Excel, Powerpoint but accessing copilot from onedrive, onenote, loop, outlook, teams or even on m365.cloud.microsoft, I couldnt see the features of the paid version of copilot. I tried manually updating the license but couldnt find those options for some of the app. I am using M365 for Mac.
Can you help with this. I had included a screenshot of this. I check my subscriptions and I had already been assigned the correct license.
The license was assigned yesterday. Ok, it is good to know that there is some time window before copilot start to appear on my windows app. Yes, I had made sure I am signed in the the correct account for all the apps and check that the license are present for the app when I look at the "About Microsoft Word" and I also use this method to update the license when i click on "more info".
Any update on this? Hopefully everything started to work after a couple days? :)
Hey,
That does sound pretty strange. When was the license assigned? After assigning a Copilot license to a user, it can take up to 72 hours (about 3 days) for the background refresh to take effect in the apps.
Also, one thing worth mentioning — in the top screenshot, your profile picture is visible, but in the ones below, it’s not. Are you sure you’re signed in with the correct account?
