File merge to print labels

Copper Contributor

I have a data base in Excel that I want to merge into Word to print address labels. I have created a text format in Excel for my file. When I go through the merge process in Word, I can't change the options in the drop-down menu when I click on Insert Merge Field. The other issue I have is Word only produces 1 page of labels when it should be 5. I know I have created the labels in the past but having trouble doing it now.

I am new to this process but help would be appreciated.

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