Dear Community members,
Thank you so much for the amazing feedback on LEAP (Live events assistance program). We are excited to inform you that we have extended the Live events assistance program till December 31, 2023.
You can engage our live events assistance engineers for all your live events, critical meetings , Townhalls and Webinars.
And the best part is - The live events assistance engineer stay with you before, during and after the event.
Before the event :
- Education on how Microsoft live events works across Teams, Yammer, and Stream
- Determine which service to use based on your needs
- Review best practices for coordinating, producing and running an event
- Validate current setup and configuration
- Answer questions
- Plan assistance logistics for rehearsal and upcoming event
Practice for the event :
- Help producer run a test event to check audio/video feeds
- Review producer controls
- Answer questions from producer, event team, and stake holders
During the event :
- Help producer check audio/video before going live
- Available to answer producer/event team questions via chat/phone
- If issues are identified, help provide next steps toward investigation and mitigation
After the event :
- Review options/steps for sharing event recording
- Review options/steps for after event reporting
- Answer any outstanding questions
Webinars and live events help you deliver compelling communications to employees, customers and partners. Events use video and interactive discussion across Teams, Yammer, or Stream, and can be as simple, or as sophisticated as needed. Up to 10,000 attendees can participate in real-time from anywhere, on any device, or catch up later with the event recording. For additional details, visit the assistance program documentation page.
To continue supporting our customers’ needs, we will extend temporary limit increases for live events through December 31, 2023, including:
- Event support for up to 20,000 attendees
- 50 events can be hosted simultaneously across a tenant
- Event duration of 16 hours per broadcast
Additionally, events for as many as 100,000 attendees can be planned through the live events assistance program.
For all your future events, critical meetings, and webinars - please use either of the links below to create a request with LEAP(Live Event Assistance Program) also request you to replace / update any existing bookmark with same.
https://aka.ms/LiveEventAssist or https://support.serviceshub.microsoft.com/supportforbusiness/create?sapId=5c8dd455-fe2a-004b-fc67-3b...
NOTES: Let’s know more about Live Event Assistance Request creation:
On first use, you may be asked to create a profile. After you create the profile, you may be directed to a Create Case form that does not include LEAP. If that happens, once you create the profile, you need to re-click the link : https://aka.ms/LiveEventAssist to create a ticket.
- While creating Support request, the Product Family should be Cloud and Online Services and the Product Live Events Assistance Program (LEAP)
- Select the “Professional No Charge” type of support.
- In the Issue Description, provide the following information.
Title: Live Events Assistance Request
Once again, thank you so much for your support and feedbacks on LEAP program !!
