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Susheel_Dogra
MicrosoftJoined 7 years ago
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Assistance on Microsoft Townhalls, Live events and Webinars
Dear All, We hope you're enjoying our new Teams Town Halls! To further support your event experience, we’re excited to introduce the Microsoft Live Event Assistance Program (LEAP)—a complimentary service designed to help you seamlessly plan and execute your events (New Teams Townhalls, Live events, Webinars) What Does LEAP Offer? This free program connects you with Microsoft event experts who can assist with: Training and demos Configuration support Assistance before, during, and after your Town Halls, webinars, or live events Whether you're transitioning from Teams Live Events to Town Halls or planning future events, our team is here to guide you every step of the way. How to Access Free Support To receive assistance for your Microsoft events, simply log a support case with our experts. Please bookmark or update the following links to submit your request: Microsoft events assist portal (LEAP) Microsoft free support for your events (LEAP) Important Notes for First-Time Users Profile Creation: On your first visit, you may be prompted to create a profile. If redirected to a form that doesn’t mention LEAP, simply revisit Live Event Assist after profile creation. When submitting your support request, please follow these guidelines: Product Family: Cloud and Online Services Product: Live Events Assistance Program (LEAP) Support Type: Professional No Charge Issue Description: Title: Live Events Assistance Request Event Date and Duration Event Location Note: Use your work contact details (corporate email). Personal accounts such as Outlook or Gmail are not supported. If you're an event attendee, please contact your event host for assistance. Additionally, our team can assist with Microsoft eCDN-related queries. Learn More To explore the full benefits of the LEAP program, visit: Microsoft Virtual Event Guidance We look forward to helping you make your events a success!Microsoft Live events assistance
Microsoft 365 Live Event Assistance Program. Whether you are new to hosting online events, or just need some extra help, Microsoft can provide you with guidance and assistance to deliver your best webinars and live events. With the Microsoft 365 Live Event Assistance Program (LEAP), we can help you get more familiar with setting up and running an event, webinar, or large meeting and be available during the event to help if any questions or issues come up. During preview, the assistance program is free to customers using Teams, Stream, or Yammer to deliver their events. Sign up now to get started. What is the live events assistance program? Live Events Assistance is a program designed to help you with your live events. Whether you are new to hosting live events, or just need some extra help. We can help you get more familiar with setting up and running a live event, and be directly available during a live event to help if any questions or issues come up. What does the program include? Important : To continue supporting our customers' needs, through December 31, 2024 we will extend temporary limit increases for live events, including: Event support for up to 20,000 attendees 50 events can be hosted simultaneously across a tenant Event duration of 16 hours per broadcast Additionally, live events with up to 100,000 attendees can be planned through the Microsoft 365 live events assistance program. The team will assess each request and work with you to determine options that may be available. Learn more. Before an event Educate you on how Microsoft live events work across Teams, Yammer, and Stream (Classic) Guide you to the service to use based on your needs Review best practices for coordinating, producing, and running an event Validate current setup and configuration Plan logistics for rehearsal and upcoming event Answer additional questions Rehearsing for an event Help producer check event setup and associated technology (where applicable) Help producer run a test event to check audio/video feeds Review of producer and presenter controls Answer questions from producer, event team, and stakeholders During an event Help producer check event setup and associated technology (where applicable) Help producer check audio/video before going live Available to answer producer/event team questions via chat/phone If issues are identified, help provide next steps toward investigation and mitigation What is not included in the program? Due to the nature and complexity of live events that cross your corporate network, eCDN providers, encoders, cameras, Microsoft services, end users’ devices, and available bandwidth, the Microsoft live events assistance offering cannot guarantee that events won’t run into issues at one of the above layers. Additionally, it is possible that we may not be able to mitigate the issue during your event. Your assigned live event assistance support engineer will proactively offer suggestions and best practices to avoid such situations and provide next steps toward mitigation if encountered. How do I sign up? Please give the team as much advance notice as possible. We require at least five (5) days’ notice to set up a custom live event. Create your new live event using Microsoft live events on Teams, Stream, or Yammer Provide us with as much advance notice as possible since capacity is limited during preview (first come, first serve) Fill out this form with specifics about the upcoming event: aka.ms/LiveEventAssist Tip : You might want to bookmark this page and/or include it in any pre-event planning information you send out to your team A live event assistant will contact you in 1-2 business days and try their best to accommodate your preferred date/time So, what are you waiting for , fill out the Microsoft live events assistance form today : https://aka.ms/LiveEventAssist https://adoption.microsoft.com/en-us/virtual-event-guidance/assistance/Microsoft Live events assistance !!
Dear Community members, Thank you so much for the amazing feedback on LEAP (Live events assistance program). We are excited to inform you that we have extended the Live events assistance program till December 31, 2023. You can engage our live events assistance engineers for all your live events, critical meetings , Townhalls and Webinars. And the best part is - The live events assistance engineer stay with you before, during and after the event. Before the event : Education on how Microsoft live events works across Teams, Yammer, and Stream Determine which service to use based on your needs Review best practices for coordinating, producing and running an event Validate current setup and configuration Answer questions Plan assistance logistics for rehearsal and upcoming event Practice for the event : Help producer run a test event to check audio/video feeds Review producer controls Answer questions from producer, event team, and stake holders During the event : Help producer check audio/video before going live Available to answer producer/event team questions via chat/phone If issues are identified, help provide next steps toward investigation and mitigation After the event : Review options/steps for sharing event recording Review options/steps for after event reporting Answer any outstanding questions Webinars and live events help you deliver compelling communications to employees, customers and partners. Events use video and interactive discussion across Teams, Yammer, or Stream, and can be as simple, or as sophisticated as needed. Up to 10,000 attendees can participate in real-time from anywhere, on any device, or catch up later with the event recording. For additional details, visit the assistance program documentation page. To continue supporting our customers’ needs, we will extend temporary limit increases for live events through December 31, 2023, including: Event support for up to 20,000 attendees 50 events can be hosted simultaneously across a tenant Event duration of 16 hours per broadcast Additionally, events for as many as 100,000 attendees can be planned through the live events assistance program. For all your future events, critical meetings, and webinars - please use either of the links below to create a request with LEAP(Live Event Assistance Program) also request you to replace / update any existing bookmark with same. https://aka.ms/LiveEventAssist or https://support.serviceshub.microsoft.com/supportforbusiness/create?sapId=5c8dd455-fe2a-004b-fc67-3b7851c3c063 NOTES: Let’s know more about Live Event Assistance Request creation: On first use, you may be asked to create a profile. After you create the profile, you may be directed to a Create Case form that does not include LEAP. If that happens, once you create the profile, you need to re-click the link : https://aka.ms/LiveEventAssist to create a ticket. While creating Support request, the Product Family should be Cloud and Online Services and the Product Live Events Assistance Program (LEAP) Select the “Professional No Charge” type of support. In the Issue Description, provide the following information. Title: Live Events Assistance Request Event Date and duration Once again, thank you so much for your support and feedbacks on LEAP program !!Best Practices for Producers and presenters for Microsoft Live events
Please find some guidelines for the presenters and producers which will be helpful for the future events : Make sure that you check the send bandwidth for all the presenters and producers during the pre-live mode on the final day of the event. It has to be minimum 1.2 Mbps. While running the live event make sure that at home no other streaming sites are being used by other family members like (YouTube, Netflix etc.) A wired internet connect would be recommended over a wireless connection. Make sure none of the presenters or producers are forwarding the links from one to another which they receive in the mailbox from the organizer of the event. For the audio / video content that include system audio feature is only available on Windows OS, so make sure you are using a Windows device whenever you have video or PPT with embedded audio in it. While including the system audio, make sure no other audio programs are playing in the background like (Spotify, Amazon Music etc.), because the system audio will include that as well. Once the live event is started, the producer should mute everyone, and this is each presenter’s responsibility to unmute themselves before they start talking. Please don’t touch the END button in the live event before the actual end time of the live event , because once the event is ended can’t be re-started. However, if you want to leave the event at any point of the time then you can choose LEAVE option which is on the right top corner of the producer view and re-join the live whenever you want to. All the presenters and producers need to join the live event using a Desktop application on Windows or MAC. If any presenter or producer join the live event using iOS devices like (I-pad / I-phone) or Android phones then they will be re-directed to the attendee link because joining as a presenter or producer on Mobiles or I-pad devices is not available. The Live event's producer or presenter view not yet supported on LINUX which includes CHROMEBOOK as well. Make Sure that you have the latest version of MS Teams and Browsers if you are watching the event as an attendee. For the best audio and video sync, it's recommended having a wired headset instead of a BLUETOOTH headset to avoid the audio delay. Make sure there are no other meeting app running apart from MS Teams. Please kill the other meeting apps (Webex, Zoom, Skype for business etc.)from Task manager to avoid echo issues during live events. Regards, Susheel.MS Stream ingest URLs (Usage and purpose)
What is the use and purpose of two ingest URL when it comes to encoder based events (MS Stream, Yammer or Teams encoder event) : We use AMS as a backend, here is what their documentation states on that (found here). Single encoder double-pushing to both primary and secondary URLs: The main purpose of this scenario is to provide more resiliency to network fluctuations and jitters. Some RTMP encoders don't handle network disconnects well. When a network disconnect happens, an encoder might stop encoding and then not send the buffered data when a reconnect happens. This causes discontinuities and data loss. Network disconnects can happen because of a bad network or maintenance on the Azure side. Primary/secondary URLs reduce the network problems and provide a controlled upgrade process. Each time a scheduled network disconnect happens, Media Services manages the primary and secondary disconnects and provides a delayed disconnect between the two. Encoders then have time to keep sending data and reconnect again. The order of the disconnects can be random, but there will always be a delay between primary/secondary or secondary/primary URLs. In this scenario, the encoder is still the single point of failure. The other redundancy scenarios listed there are not supported by stream. If the customer has sufficient bandwidth, a single encoder that can dual push (post encoding, not encoding twice), then dual pushing can provide help in some scenarios. However, when used incorrectly it can cause problems (e.g. two different encoded streams). In all cases we strongly encourage testing the setup being used including doing things like disconnecting, reconnecting as well as failing over to any backup encoder. It is also extra important that the encoders be configured for CBR (Constant bit rate) when dual pushing. Two different encoders must not be sending to primary and secondary at the same time. If a backup encoder is used, ideally it should be as close to the configuration of the primary as possible. But it should be tested thoroughly for fail over, and should take into account that updating one encoder or the other may cause failures in scenarios where previously it had succeeded. If the encoders are different, it may also be worth considering having a backup stream event that is separate. I hope this helps.. Cheers !!Microsoft WEBINARS
Get started with Webinars in Microsoft Teams today Full-featured webinars for rich customer engagements Now you can organize and hold interactive meetings and webinars for up to 1,000 attendees with Teams. Use end-to-end webinar support that’s as simple as setting up a Teams meeting—including custom registration pages and attendee emails, rich presentation options, host controls, such as the ability to disable attendee chat and video, and post-event reporting understanding participation and to follow up with attendees. If you need to reach more than 1,000 attendees, Teams meetings can seamlessly scale to accommodate a 10,000-person view-only broadcast experience. During this time of increased remote work, we’ve expanded the attendee limit to 20,000 through the end of this year. Everyone can present like a pro With PowerPoint Live and Presenter mode in Microsoft Teams, anyone can deliver more impactful and engaging presentations to show up in a more polished and professional way with your audience. By bringing together Microsoft’s rich history with presenter experiences in PowerPoint and the collaboration power of Teams, presenters can feel more confident and capable during online presentations. You can view upcoming slides, notes, meeting chat, and the audience in a single view while presenting. Meanwhile, attendees can personalize their experience by privately navigating the content at their own pace or using high contrast mode and screen readers to make content accessible. Coming soon, slide translation capabilities allow attendees to select their native language and automatically have slides translated for them—without changing the view for other attendees. Presenter mode empowers presenters to customize how their video feed and content appear to the audience. The first of three options, Standout mode, shows the speaker’s video feed as a silhouette in front of the shared content; Reporter mode shows content as a visual aid above the speaker’s shoulder, similar to a news broadcast; and Side-by-side mode shows presenter’s video feed alongside their content as they present. Standout mode will be available later in May, and Reporter and Side-by-side will roll out shortly after. Continue to engage with attendees after your webinar A webinar is just one touchpoint in your customer engagement efforts. After the event ends, easily access reporting bringing attendee information into your customer relationship management (CRM) applications for lead management and follow-up. And, beginning this month, Microsoft Dynamics 365 Marketing customers can export attendee data directly from Teams to automatically create campaigns and customer journeys for ongoing nurture streams. The Microsoft Teams and Microsoft Dynamics 365 Marketing integration gives webinar hosts more ways to drive engagement, increase conversion, and build loyalty with your attendees. 1 These new capabilities will be available in Microsoft 365 E3/E5, Microsoft 365 A3/A5, and Microsoft 365 Government G3/G5 plans. Microsoft 365 Business Standard and Microsoft 365 Business Premium plans will include all the features above for up to 300 attendees. And for the rest of 2021, we are offering a promotional period where all Teams users can try the features with their existing subscription. Please visit the Microsoft 365 roadmap and Microsoft Docs for additional feature details and availability. Not sure how to deliver your next webinar or event? We can help Customers like Junior Achievement, Coldwell Banker, and the Consumer Technology Association are using Teams for virtual events—from community building townhalls, to state-of-the-market webinars, to the world’s largest tradeshow. We know that technology is just one piece of the solution. Microsoft services like the Live Events Assistance Program help customers set up, manage, and deliver events spanning from townhalls to webinars and everything in between. Microsoft Consulting Services for Virtual Events provide strategy and delivery support for organizations that want to move their large conferences and custom events online. And Microsoft trusted partners provide solutions to envision, develop, integrate, and deliver your virtual event at any size. Thanks and Enjoy !!Ways to ignore Chat and notification sound during Teams live event
Hello Everyone, I know many of you are already hosting Teams live events but might have heard different types of notifications sounds during the live events. This can very be distracting, unprofessional or disturbing. Please find some important ways to ignore these dings and pings sound during the event: 1. Go to the settings of your Teams Client and choose your status to DND (Do not disturb), by doing that you will not hear any ping sound while receiving any message , though you will be receiving all the messages from others but silently. Checkout the below screenshot as a reference : 2. Second way , If you go the right bottom corner of your system's task bar and hit the notification center and click on the below icon shown in the screenshot and set it to PRIORITY only , you could actually avoid the unexpected sounds from your system during the event : 3. And the last way would be , go to the start menu of your windows and type FOCUS ASSIST , open the setting and choose PRIORITY ONLY I hope this will help you to produce the events more efficiently. Cheers !! #Re: Don't have live event option on teams
Hi MPenson, Thanks for posting your question. To have the ability to create live events, you need to have E1, E3 or E5 lisc. If you are an EDU company / partner, then you need to have A3 or A5 lisc. If you think that you are currently holding any of these lisc. and still don't see an option to create a live event, then please make sure that your exchange mailbox is online. Lastly ,check with your Teams Admin, if your account has permissions to create live events or not. Thank you~~Re: Unable to Add Presenters to a live Event
mcsonbahar Thanks for your reply. You can follow this article which will help you : https://docs.microsoft.com/en-us/microsoftteams/teams-live-events/plan-for-teams-live-events#guest-to-present If you still have any issue , reach out to our Live event assistance team visiting here : Did you know Microsoft is offering a free Live events assistance service till 1st Jan-2021 and you can find out more about this service by visiting here : https://resources.techcommunity.microsoft.com/live-events/assistance/ & https://docs.microsoft.com/en-us/stream/live-events-assistance . So, what are you waiting for , Submit your request today. NOTE : While filling the request, please choose the option which is : Assistance for an up-coming event and you can ask for me. Regards, Susheel ~~Power BI Dashboard for Live Event Analysis , GitHub at https://aka.ms/TeamsLiveEventsReport
Power BI Dashboard for Live Event Analysis Teams delivers chat-based collaboration, calling, meetings, and live events, so you can expand the audience of your meetings. Teams live events is an extension of Teams meetings, enabling users to broadcast video and meeting content to a large online audience. These are meant for one-to-many communications where the host of the event is leading the interactions and audience participation is primarily to view the content shared by host When running Live Events in Microsoft Teams you have logs available to you for analysis after the event. Details about how to find these are in the Deployment Guide Attendee Data - shows when attendees joined and left the live event. This could be multiple times per session Q&A Data - shows any questions, moderator responses and announcements shared in the live event Power BI report This report enables live event administrators to analyse the data from their events in an easily consumed report using Power BI. Features The Power BI report supports multiple events in a series so you can analyse trends across multiple events including join and leave times question posting by time word cloud visualization of the question key words unique participants (over a series of events) breakdown by email domain (where user is not anonymous) user attendance patterns across a series of events breakdown by operating system GitHub at https://aka.ms/TeamsLiveEventsReport Regards, SusheelRe: LiveEvent for France Tenant
Brunopais28 , thanks for posting your question. Currently, we are working with all the authorities to provide facilities to the users to HOST live events in France. We would like to inform you the Microsoft live events are pretty new, and we need to adhere to all the Laws of the country. You can visit this page for future updates on availability of MS Live events in your country : Plan for live events in Microsoft Teams - Microsoft Teams | Microsoft Docs
