Microsoft Live events assistance

Microsoft

Microsoft 365 Live Event
Assistance Program. 

Whether you are new to hosting online events, or just need some extra help, Microsoft can provide you with guidance and assistance to deliver your best webinars and live events.

With the Microsoft 365 Live Event Assistance Program (LEAP), we can help you get more familiar with setting up and running an event, webinar, or large meeting and be available during the event to help if any questions or issues come up.

During preview, the assistance program is free to customers using Teams, Stream, or Yammer to deliver their events. Sign up now to get started.

 

What is the live events assistance program?

Live Events Assistance is a program designed to help you with your live events. Whether you are new to hosting live events, or just need some extra help. We can help you get more familiar with setting up and running a live event, and be directly available during a live event to help if any questions or issues come up.

What does the program include?

Important :

To continue supporting our customers' needs, through December 31st, 2022, we will extend temporary limit increases for live events, including:

  • Event support for up to 20,000 attendees
  • 50 events can be hosted simultaneously across a tenant
  • Event duration of 16 hours per broadcast

Additionally, live events with up to 100,000 attendees can be planned through the Microsoft 365 live events assistance program. The team will assess each request and work with you to determine options that may be available. Learn more.

Before an event

  • Educate you on how Microsoft live events work across Teams, Yammer, and Stream (Classic)
  • Guide you to the service to use based on your needs
  • Review best practices for coordinating, producing, and running an event
  • Validate current setup and configuration
  • Plan logistics for rehearsal and upcoming event
  • Answer additional questions

Rehearsing for an event

  • Help producer check event setup and associated technology (where applicable)
  • Help producer run a test event to check audio/video feeds
  • Review of producer and presenter controls
  • Answer questions from producer, event team, and stakeholders

During an event

  • Help producer check event setup and associated technology (where applicable)
  • Help producer check audio/video before going live
  • Available to answer producer/event team questions via chat/phone
  • If issues are identified, help provide next steps toward investigation and mitigation

What is not included in the program?

Due to the nature and complexity of live events that cross your corporate network, eCDN providers, encoders, cameras, Microsoft services, end users’ devices, and available bandwidth, the Microsoft live events assistance offering cannot guarantee that events won’t run into issues at one of the above layers.

Additionally, it is possible that we may not be able to mitigate the issue during your event. Your assigned live event assistance support engineer will proactively offer suggestions and best practices to avoid such situations and provide next steps toward mitigation if encountered.

How do I sign up?

Please give the team as much advance notice as possible. We require at least five (5) days’ notice to set up a custom live event.

  1. Create your new live event using Microsoft live events on Teams, Stream, or Yammer
  2. Provide us with as much advance notice as possible since capacity is limited during preview (first come, first serve)
  3. Fill out this form with specifics about the upcoming event: aka.ms/LiveEventAssist

    Tip :

    You might want to bookmark this page and/or include it in any pre-event planning information you send out to your team

  4. A live event assistant will contact you in 1-2 business days and try their best to accommodate your preferred date/time

So, what are you waiting for , fill out the Microsoft live events assistance form today : 

https://aka.ms/LiveEventAssist  

https://adoption.microsoft.com/en-us/virtual-event-guidance/assistance/

1 Reply
Great info! Thanks for sharing with the community.