Surface Pro 8 BSOD, help to identify why?

[Mikael]

HI,

Since a couple of month a rather stable Windows 11 (microsoft re-imaged) on a Surface Pro 8 has become extremely unstable. I experience BSODs daily. I'm rather "walked" in troubleshooting but this one doesn't pop out for me what's going down.

Trying to figure if this is a software or hardware problem.

I haven't found any correlation when it crashes, what I've got started and running. This machine got some installs. Edge Dev, Hyper-V and more.

Machine is up to date with the support/driver files from Microsoft. WU is also up to date, nothing missing.

I'm not sure but I think I experience the crashes when I've got either Edge or a Remote Desktop session running (using RDCman from Sysinternals). But they're user space application and should bring the system down.

Anyone here with the skills to find out why if I provide a minidump?

Spoiler

************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : false
AllowNugetExeUpdate : false
AllowNugetMSCredentialProviderInstall : false
AllowParallelInitializationOfLocalRepositories : true
-- Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true
>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds
************* Waiting for Debugger Extensions Gallery to Initialize **************
>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.188 seconds
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 36
Microsoft (R) Windows Debugger Version 10.0.25877.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\072223-15937-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

************* Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\symsrv*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\symsrv*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 10 Kernel Version 22621 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 22621.1928.amd64fre.ni_release_svc_prod3.230622-0951
Kernel base = 0xfffff801`2fa00000 PsLoadedModuleList = 0xfffff801`30613460
Debug session time: Sat Jul 22 06:58:38.428 2023 (UTC + 2:00)
System Uptime: 0 days 16:09:16.655
Loading Kernel Symbols
...............................................................
................................................................
................................................................
................................................................
.
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000042`5c079018). Type ".hh dbgerr001" for details
Loading unloaded module list
.......................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff801`2fe2ec80 48894c2408 mov qword ptr [rsp+8],rcx ss:ffff810a`78d172c0=000000000000001a
4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000061941, The subtype of the BugCheck.
Arg2: 000003fc03420000
Arg3: 000000000000000d
Arg4: ffff810a78d173e0
Debugging Details:
------------------

KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 1609
Key : Analysis.Elapsed.mSec
Value: 2586
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 3
Key : Analysis.Init.CPU.mSec
Value: 124
Key : Analysis.Init.Elapsed.mSec
Value: 26981
Key : Analysis.Memory.CommitPeak.Mb
Value: 100
Key : Bugcheck.Code.LegacyAPI
Value: 0x1a
Key : Failure.Bucket
Value: 0x1a_61941_PAGE_TABLE_RESERVED_BITS_SET_IMAGE_hardware_ram
Key : Failure.Hash
Value: {c6e5c6cf-692e-7852-5dc5-b74944540fc0}
Key : Hypervisor.Enlightenments.ValueHex
Value: 1417df84
Key : Hypervisor.Flags.AnyHypervisorPresent
Value: 1
Key : Hypervisor.Flags.ApicEnlightened
Value: 0
Key : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 1
Key : Hypervisor.Flags.AsyncMemoryHint
Value: 0
Key : Hypervisor.Flags.CoreSchedulerRequested
Value: 0
Key : Hypervisor.Flags.CpuManager
Value: 1
Key : Hypervisor.Flags.DeprecateAutoEoi
Value: 1
Key : Hypervisor.Flags.DynamicCpuDisabled
Value: 1
Key : Hypervisor.Flags.Epf
Value: 0
Key : Hypervisor.Flags.ExtendedProcessorMasks
Value: 1
Key : Hypervisor.Flags.HardwareMbecAvailable
Value: 1
Key : Hypervisor.Flags.MaxBankNumber
Value: 0
Key : Hypervisor.Flags.MemoryZeroingControl
Value: 0
Key : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0
Key : Hypervisor.Flags.NoNonArchCoreSharing
Value: 1
Key : Hypervisor.Flags.Phase0InitDone
Value: 1
Key : Hypervisor.Flags.PowerSchedulerQos
Value: 0
Key : Hypervisor.Flags.RootScheduler
Value: 0
Key : Hypervisor.Flags.SynicAvailable
Value: 1
Key : Hypervisor.Flags.UseQpcBias
Value: 0
Key : Hypervisor.Flags.Value
Value: 21631230
Key : Hypervisor.Flags.ValueHex
Value: 14a10fe
Key : Hypervisor.Flags.VpAssistPage
Value: 1
Key : Hypervisor.Flags.VsmAvailable
Value: 1
Key : Hypervisor.RootFlags.AccessStats
Value: 1
Key : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 1
Key : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 1
Key : Hypervisor.RootFlags.DisableHyperthreading
Value: 0
Key : Hypervisor.RootFlags.HostTimelineSync
Value: 1
Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0
Key : Hypervisor.RootFlags.IsHyperV
Value: 1
Key : Hypervisor.RootFlags.LivedumpEnlightened
Value: 1
Key : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 1
Key : Hypervisor.RootFlags.MceEnlightened
Value: 1
Key : Hypervisor.RootFlags.Nested
Value: 0
Key : Hypervisor.RootFlags.StartLogicalProcessor
Value: 1
Key : Hypervisor.RootFlags.Value
Value: 1015
Key : Hypervisor.RootFlags.ValueHex
Value: 3f7
Key : WER.OS.Branch
Value: ni_release_svc_prod3
Key : WER.OS.Version
Value: 10.0.22621.1928

BUGCHECK_CODE: 1a
BUGCHECK_P1: 61941
BUGCHECK_P2: 3fc03420000
BUGCHECK_P3: d
BUGCHECK_P4: ffff810a78d173e0
FILE_IN_CAB: 072223-15937-01.dmp
TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: msedge.exe
STACK_TEXT: 
ffff810a`78d172b8 fffff801`2fe5ba68 : 00000000`0000001a 00000000`00061941 000003fc`03420000 00000000`0000000d : nt!KeBugCheckEx
ffff810a`78d172c0 fffff801`2fe3f829 : ffffc382`bb1dc080 ffffc382`91523360 00000788`00000000 ffffc382`00000000 : nt!MmAccessFault+0x1dc5e8
ffff810a`78d173e0 00007ffc`b708c60c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x369
00000042`649fd650 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffc`b708c60c

MODULE_NAME: hardware
IMAGE_NAME: hardware_ram
STACK_COMMAND: .cxr; .ecxr ; kb
FAILURE_BUCKET_ID: 0x1a_61941_PAGE_TABLE_RESERVED_BITS_SET_IMAGE_hardware_ram
OS_VERSION: 10.0.22621.1928
BUILDLAB_STR: ni_release_svc_prod3
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {c6e5c6cf-692e-7852-5dc5-b74944540fc0}
Followup: MachineOwner
---------