Jan 05 2017 01:44 PM
Hi,
I have some users in a Cloud PBX only enviroment who are receiving missed call email notifications.
I have unchecked the 'Send an email message to my Inbox when i miss a phone call' option in the portal's General mail settings which i think used to work but has no affect currently.
Does anyone know if these can be turned off?
Jan 11 2017 03:33 PM - edited Jan 11 2017 03:34 PM
Hi Richard, thanks for your inquiry. I've seen this before and it's typically related to the Save button. One thing to try is go back to those settings and uncheck the box if it has defaulted back and click the Save button at the top. Then click off the page and then go back to it to ensure the change takes. I've seen users not realize the Save option is at the top, and others not wait until the Save refreshes before closing - it can be a little sensitive. I just tested on my machine before and after and am no longer getting the missed call notifications. Hope that works for you. Thanks so much, Deb
Jan 19 2017 12:45 PM
I can't find where to set this setting. Can you point me in the right direction?
Thank you
Jan 19 2017 01:06 PM
Jan 19 2017 01:19 PM
Jan 19 2017 01:27 PM
Niles, it sounds like Voice mail (unified messaging) may not be enabled for your account or your company may limit what options users can manage. Are you able to check with your SFB Administrator to see if you have this function? Thanks.
Deb
Jan 19 2017 01:27 PM
Niles, it sounds like Voice mail (unified messaging) may not be enabled for your account or your company may limit what options users can manage. Are you able to check with your SFB Administrator to see if you have this function? Here is a screen shot for reference. Thanks.
Deb
Jan 26 2017 11:55 AM
MS Support said that since I am 100% on the cloud (Cloud PBX and PSTN calling) that this is not enabled for our account period.
Mar 06 2017 08:03 AM
How are you supposed to disable it when a customer is cloud PBX/PSTN ?
In our own pure cloud PBX tenant we have some uses who have the Outlook Voice Rules page available and some that don't.
Mar 06 2017 11:11 AM
Nov 19 2020 05:23 AM
@Debbie Arbeeny I can`t find the option to disable missed call notification in Outlook OWA now. Can you please guide me how to do it?