Nov 16 2017 06:01 AM
As soon as I start sending video, Skype for business will crash. In eventlog, the following processes are crashing at the same time
mmc.exe
consent.exe
lync.exe
Faulting application name: lync.exe, version: 16.0.4600.1000, time stamp: 0x59b86d29
Faulting module name: RtmCodecs.dll, version: 6.0.8953.273, time stamp: 0x598a16b1
Exception code: 0xc0000005
Fault offset: 0x00000000001762c1
Faulting process id: 0x2edc
Faulting application start time: 0x01d35ee1fb89b9e4
Faulting application path: C:\Program Files\Microsoft Office\Office16\lync.exe
Faulting module path: C:\Program Files\Microsoft Office\Office16\RtmCodecs.dll
Report Id: 5ab887c8-e26e-46cd-8581-2ebc91327920
I've tried two different machines, two different cameras (logitech group or conferencecam connect), updated all drivers, SfB patched as much as possible
Windows 10 x64 1703
Office 2016
SfB 2016 MSO 16.0.4549.1000 64-bit
Receiving video calls is fine, but as soon as I start sending video, it crashes
Nov 17 2017 12:35 AM
Hi,
I found out that sometimes crashes are solved with this update: https://support.microsoft.com/en-us/help/4011040/descriptionofthesecurityupdateforskypeforbusiness20...
Greetings,
Erdem
Nov 19 2017 12:57 PM
Thanks, I'll give it a try
After some testing, it seems SfB to SfB calls are working, as are SfB to Consumer skype, however SfB to a virtual meeting room (eg that connects SfB to Cisco endpoints) will crash once a 2nd party connects
Dec 06 2017 07:05 PM
There's sometimes it crash/freeze because Antivirus.
https://ucblogmx.com/2016/06/23/skype-for-business-2016-freezing-kaspersky-endpoint-protection-10/
Dec 06 2017 11:30 PM
Apr 06 2021 12:29 PM
same issue here. reinstallation did not fix it