Jan 17 2017 06:23 AM
I'm having difficulty getting my groups to show up as the Call Agent Distribution List in the Call Queue preview. I'm still in a hybrid mode with on-prem, but it doesn't seem to matter if I create a distributon group on on-prem, an O365 Group in the cloud or any combination in between. I do see several groups show in the drop-down, but these are mostly populated with users who don't have any voice numbers associated. I would just like a push in the right direction to pin down the proper way to create a new distribution group for agents who will be monitoring the call queue I'm creating.
Thanks.
Jan 17 2017 11:27 AM