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URGENT: Skype for business premise USER migration to cloud error

%3CLINGO-SUB%20id%3D%22lingo-sub-278750%22%20slang%3D%22en-US%22%3EURGENT%3A%20Skype%20for%20business%20premise%20USER%20migration%20to%20cloud%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-278750%22%20slang%3D%22en-US%22%3E%3CP%20class%3D%22gE%20iv%20gt%22%3EHi%2C%3C%2FP%3E%3CP%20class%3D%22gE%20iv%20gt%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22gE%20iv%20gt%22%3EWe%20really%20need%20you%20help%2C%20we%20were%20looking%20for%20a%20solution%20for%20this%20error%20for%20days%2C%20but%20didn't%20found%20something.%3C%2FP%3E%3CP%20class%3D%22gE%20iv%20gt%22%3EWe%20are%20getting%20an%20error%20when%20we%20want%20to%20migrate%20a%20particular%20user%20to%20the%20cloud.%3C%2FP%3E%3CP%20class%3D%22gE%20iv%20gt%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22gE%20iv%20gt%22%3EFirstable%20we%20migrate%20all%20Exchange%20users%20to%20cloud%2C%20now%20we're%20migrating%20the%20Skype%20for%20Business%20users%20to%20the%20cloud.%20We%20are%20getting%20errors%20only%20in%20some%20critical%20users.%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22gE%20iv%20gt%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22gE%20iv%20gt%22%3EDuring%20the%20migration%2C%20the%20error%20we%20are%20getting%20is%20this%3A%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CDIV%20class%3D%22%22%3E%3CDIV%20class%3D%22ii%20gt%22%3E%3CDIV%20class%3D%22a3s%20aXjCH%20msg8995810836748745986%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CBLOCKQUOTE%3E%3CDIV%3EPS%20C%3A%5CUsers%5Cuser%26gt%3B%20Move-CsUser%20-Identity%3CSPAN%3E%26nbsp%3B%3CEM%3Euser1%40domain.com%3C%2FEM%3E%3C%2FSPAN%3E%26nbsp%3B%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E-Target%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CA%20href%3D%22http%3A%2F%2Fsipfed.online.lync.com%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Esipfed.online.lync.com%3C%2FA%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E-Credential%20%24cred%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EConfirm%3C%2FDIV%3E%3CDIV%3EMove-CsUser%3C%2FDIV%3E%3CDIV%3E%5BY%5D%20Yes%26nbsp%3B%20%5BA%5D%20Yes%20to%20All%26nbsp%3B%20%5BN%5D%20No%26nbsp%3B%20%5BL%5D%20No%20to%20All%26nbsp%3B%20%5BS%5D%20Suspend%26nbsp%3B%20%5B%3F%5D%20Help%3C%2FDIV%3E%3CDIV%3E(default%20is%20%22Y%22)%3A%3C%2FDIV%3E%3CDIV%3EMove-CsUser%20%3A%20Rollback%20from%20Unified%20Contact%20Store%20failed%20for%20user%3A%3C%2FDIV%3E%3CDIV%3E%3CSPAN%3E%3CEM%3Euser%40domain.com%3C%2FEM%3E%26nbsp%3B%3C%2FSPAN%3Ewith%20exception%3A%20%23CTX%23%7Bctx%3A%7BtraceId%3A18446744071610761760%2C%3C%2FDIV%3E%3CDIV%3EactivityId%3A%2223194ce2-4afe-4ebf-83fd-ebc4076fdc7d%22%7D%7D%23CTX%23Access%20Denied%3C%2FDIV%3E%3CDIV%3E.%3C%2FDIV%3E%3CDIV%3EAt%20line%3A1%20char%3A1%3C%2FDIV%3E%3CDIV%3E%2B%20Move-CsUser%20-Identity%26nbsp%3B%3CSPAN%3E%26nbsp%3B%3CEM%3Euser1%40domain.com%3C%2FEM%3E%3C%2FSPAN%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E-Target%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CA%20href%3D%22http%3A%2F%2Fsipfed.online.lync.com%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Esipfed.online.lync.com%3C%2FA%3E%3C%2FDIV%3E%3CDIV%3E-Credent%20...%3C%2FDIV%3E%3CDIV%3E%2B%20~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%20%26nbsp%3B%20%2B%20CategoryInfo%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%3A%20NotSpecified%3A%20(%3A)%20%5BMove-CsUser%5D%2C%20RollbackException%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%20%26nbsp%3B%20%2B%20FullyQualifiedErrorId%20%3A%20Microsoft.Rtc.Management.AD.Helpers.RollbackException%2CMicrosoft.Rtc.Management.AD.Cmdlets.MoveOcsUserCmdlet%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%20%26nbsp%3B%3C%2FDIV%3E%3CDIV%3E*********************************************************************************************%26nbsp%3B%20%26nbsp%3B%3C%2FDIV%3E%3C%2FBLOCKQUOTE%3E%3CP%3EWe%20did%20a%20UCS%20test%20with%20the%20same%20account%2C%20and%20we%20got%20this%20error%3A%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CBLOCKQUOTE%3E%3CDIV%3EPS%20C%3A%5CUsers%5Cuser%26gt%3B%20Test-CsUnifiedContactStore%20-UserSipAddress%20%22%3CA%20href%3D%22mailto%3Asip%253Ajvaldez%40onp.gob.pe%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Esip%3A%3CEM%3Euser1%40domain.com%3C%2FEM%3E%3C%2FA%3E%22%20-TargetFqdn%20%22%3CA%20href%3D%22http%3A%2F%2Fonpprdsfbpool.onp.net%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Edomainprdsfbpool.domain.net%3C%2FA%3E%22%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3ETarget%20Fqdn%26nbsp%3B%20%26nbsp%3B%3A%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CA%20href%3D%22http%3A%2F%2Fonpprdsfbpool.onp.net%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Edomainprdsfbpool.domain.net%3C%2FA%3E%3C%2FDIV%3E%3CDIV%3EResult%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20%3A%20Failure%3C%2FDIV%3E%3CDIV%3ELatency%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3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New Contributor

Hi,

 

We really need you help, we were looking for a solution for this error for days, but didn't found something.

We are getting an error when we want to migrate a particular user to the cloud.

 

Firstable we migrate all Exchange users to cloud, now we're migrating the Skype for Business users to the cloud. We are getting errors only in some critical users. 

 

During the migration, the error we are getting is this:  

 

PS C:\Users\user> Move-CsUser -Identity user1@domain.com  -Target sipfed.online.lync.com -Credential $cred
 
Confirm
Move-CsUser
[Y] Yes  [A] Yes to All  [N] No  [L] No to All  [S] Suspend  [?] Help
(default is "Y"):
Move-CsUser : Rollback from Unified Contact Store failed for user:
user@domain.com with exception: #CTX#{ctx:{traceId:18446744071610761760,
activityId:"23194ce2-4afe-4ebf-83fd-ebc4076fdc7d"}}#CTX#Access Denied
.
At line:1 char:1
+ Move-CsUser -Identity  user1@domain.com -Target sipfed.online.lync.com
-Credent ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: (:) [Move-CsUser], RollbackException
    + FullyQualifiedErrorId : Microsoft.Rtc.Management.AD.Helpers.RollbackException,Microsoft.Rtc.Management.AD.Cmdlets.MoveOcsUserCmdlet
 
   
*********************************************************************************************   

We did a UCS test with the same account, and we got this error:  

 

PS C:\Users\user> Test-CsUnifiedContactStore -UserSipAddress "sip:user1@domain.com" -TargetFqdn "domainprdsfbpool.domain.net"     
 
Target Fqdn   : domainprdsfbpool.domain.net
Result        : Failure
Latency       : 00:00:00.0942429
Error Message : Failed to subscribe to contacts:
                ErrorCode=2203,Source=DOMAINServer.domain.net,Reason=Contact
                subscription to Exchange failed with an autodiscover
                error,errortype=ErrorEwsClientFailure
                Microsoft.Rtc.Signaling.DiagnosticHeader
Diagnosis     :

So we did the same test with another user with mailbox and skype onpremise, and got a SUCCESS result:

 

 
PS C:\Users\user> Test-CsUnifiedContactStore -UserSipAddress "sip:user2@domain.com" -TargetFqdn "domainprdsfbpool.domain.net"
 
Target Fqdn   : domainprdsfbpool.domain.net
Result        : Success
Latency       : 00:00:00.0999327
Error Message :
Diagnosis     :

To verify some scenarios, we did the same test with another user  mailbox and skype already migrated to the cloud, and also got a "SUCCESS" result:

 

PS C:\Users\user> Test-CsUnifiedContactStore -UserSipAddress "sip:user3@domain.com" -TargetFqdn "domainprdsfbpool.domain.net"
 
Target Fqdn   : domainprdsfbpool.domain.net
Result        : Success
Latency       : 00:00:01.6544878
Error Message :
Diagnosis     :

Finally we made another test, with another account which already has the mailbox migrated to cloud, but not yet the skype for business account. However, after the test we migrated it to cloud without problems. 

The error we got before migrating was different:

 

PS C:\Users\user> Test-CsUnifiedContactStore -UserSipAddress "sip:test4@domain.com" -TargetFqdn "domainprdsfbpool.domain.net"
 
Target Fqdn   : domainprdsfbpool.domain.net
Result        : Failure
Latency       : 00:00:00.1659165
Error Message : User has not been migrated. Verify that the user has a mailbox
                in Exchange and that the user has been migrated.
Diagnosis     :
 

Please, someone has any idea what could happen with this account? 

 

Thanks a lot for your help!

 

Regards!!!

 

1 Reply
Highlighted

I see that it fail on the UCS rollback because of admin permissions.

Are you able to run this?

Invoke-CsUcsRollback -Identity "Ken Myer"



https://docs.microsoft.com/en-us/powershell/module/skype/invoke-csucsrollback?view=skype-ps