URGENT: Skype for business premise USER migration to cloud error

[Maria del Pilar Oporto]

Hi,

We really need you help, we were looking for a solution for this error for days, but didn't found something.

We are getting an error when we want to migrate a particular user to the cloud.

Firstable we migrate all Exchange users to cloud, now we're migrating the Skype for Business users to the cloud. We are getting errors only in some critical users. 

During the migration, the error we are getting is this:  

PS C:\Users\user> Move-CsUser -Identity user1@domain.com  -Target sipfed.online.lync.com -Credential $cred

Confirm

Move-CsUser

[Y] Yes  [A] Yes to All  [N] No  [L] No to All  [S] Suspend  [?] Help

(default is "Y"):

Move-CsUser : Rollback from Unified Contact Store failed for user:

user@domain.com with exception: #CTX#{ctx:{traceId:18446744071610761760,

activityId:"23194ce2-4afe-4ebf-83fd-ebc4076fdc7d"}}#CTX#Access Denied

.

At line:1 char:1

+ Move-CsUser -Identity  user1@domain.com -Target sipfed.online.lync.com

-Credent ...

+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    + CategoryInfo          : NotSpecified: (:) [Move-CsUser], RollbackException

    + FullyQualifiedErrorId : Microsoft.Rtc.Management.AD.Helpers.RollbackException,Microsoft.Rtc.Management.AD.Cmdlets.MoveOcsUserCmdlet

*********************************************************************************************   

We did a UCS test with the same account, and we got this error:  

PS C:\Users\user> Test-CsUnifiedContactStore -UserSipAddress "sip:user1@domain.com" -TargetFqdn "domainprdsfbpool.domain.net"     

Target Fqdn   : domainprdsfbpool.domain.net

Result        : Failure

Latency       : 00:00:00.0942429

Error Message : Failed to subscribe to contacts:

                ErrorCode=2203,Source=DOMAINServer.domain.net,Reason=Contact

                subscription to Exchange failed with an autodiscover

                error,errortype=ErrorEwsClientFailure

                Microsoft.Rtc.Signaling.DiagnosticHeader

Diagnosis     :

So we did the same test with another user with mailbox and skype onpremise, and got a SUCCESS result:

PS C:\Users\user> Test-CsUnifiedContactStore -UserSipAddress "sip:user2@domain.com" -TargetFqdn "domainprdsfbpool.domain.net"

Target Fqdn   : domainprdsfbpool.domain.net

Result        : Success

Latency       : 00:00:00.0999327

Error Message :

Diagnosis     :

To verify some scenarios, we did the same test with another user  mailbox and skype already migrated to the cloud, and also got a "SUCCESS" result:

PS C:\Users\user> Test-CsUnifiedContactStore -UserSipAddress "sip:user3@domain.com" -TargetFqdn "domainprdsfbpool.domain.net"

Target Fqdn   : domainprdsfbpool.domain.net

Result        : Success

Latency       : 00:00:01.6544878

Error Message :

Diagnosis     :

Finally we made another test, with another account which already has the mailbox migrated to cloud, but not yet the skype for business account. However, after the test we migrated it to cloud without problems. 

The error we got before migrating was different:

PS C:\Users\user> Test-CsUnifiedContactStore -UserSipAddress "sip:test4@domain.com" -TargetFqdn "domainprdsfbpool.domain.net"

Target Fqdn   : domainprdsfbpool.domain.net

Result        : Failure

Latency       : 00:00:00.1659165

Error Message : User has not been migrated. Verify that the user has a mailbox

                in Exchange and that the user has been migrated.

Diagnosis     :

Please, someone has any idea what could happen with this account? 

Thanks a lot for your help!

Regards!!!

[#2]

I came across the same issue in the past and after doing some research it was resolved by disabling ucs(unified contact store) for the affected user account.
Kindly check if the affected user has UCS enabled. Then disable it and try to migrate the user again and let me know the behaviour. You may also add a switch -force at the end of the command which you are using to migrate the user.