SharePoint can't be reached

[Tanya Denton]

Some users are experiencing issues when opening pages, documents, links in SharePoint - error is

'This site cannot be reached'.

There does not appear to be a common link when this happens.

• Different Browsers
• Internal to network and external to network
• Not all users experiencing the issue
• Users who do experience this, do not experience it all the time
• Desktop and mobile

When this does happen, user refreshes the page a few times and then it works.

[#2]

Sounds like there is possibly a web front end server behind a load balancer that can't be reached or something. I would put in a ticket with support from admin portal and hope they can use log's somehow to identify the issue.

[#3]

Thanks Chris, that makes sense. Will log the issue with support