09-20-2016 01:30 AM
09-20-2016 01:30 AM
Perhaps that now you ask yourself why we do not just use Echange connect through the native iPhone apps. As we had problems with a calendar in Office 365 I opened a supportcase and asked for help. MS wouldn´t investigate the problem as we use the iPhone´s native apps for mail, calendar etc. even though the problem must have been an issue related to permissions in the backend as I could see calendar details I shouldn´t see. They just closed the case because they only support Outlook and Outlook WebApp. WepApp doesn´t work properly in our environment. It just stops syncing after some days. So the only app we could use is Outloo for iPhone which doesn´t fit our needs for compliance.
Please vote for a compliant Outlook App for iPhone without third party. Thanks
09-20-2016 03:43 AM
It doesnt look like you have been following the news lately :) Accompli has been aquired by MS and the move to MS servers is almost complete.
As for the native apps on iOS (or any other mobile OS for that matter), Microsoft cannot and will not support you on issues with those. It's simply out of their hands, the vendors are the ones that decide how to implement the ActiveSync protocol and any issues should be addressed by vendor's support. Few times we've actually seen Microsoft stepping in and making server-side changed to be used as a workaround until Apple devs fix their client, but that's an exception.
09-20-2016 03:54 AM
Thanks for that update. You are right, I didn´t follow these news. Do you have a link on that?
09-20-2016 01:37 PM
I'd refer you to @Tony Redmond's article on the matter: https://www.petri.com/outlook-ios-android-dumping-aws-q3
09-20-2016 01:43 PM
09-21-2016 02:20 AM
You are right Tony. I tried google, but it seemed that I used the worng search Terms.
Thanks for your help and for providing the link.
09-23-2016 06:37 PM
09-24-2016 04:05 AM
I'm sure Allen meant to say "read" rather than "ready"... He knows the text of the article well because he helped me to understand what's really happening behind the scenes.
The article is posted at https://www.petri.com/outlook-ios-android-dumping-aws-q3. I anticipate that Microsoft will provide an update on the progress of moving user data for the Outlook mobile apps off Amazon Web Services to Office 365 at Ignite next week.
10-08-2016 01:49 AM
10-08-2016 03:00 AM
According to Microsoft (at Ignite last week), the new infrastructure is deployed and active for all users who have Office 365 accounts. It will take some additional time to move users who have non-Microsoft accounts (for example, Gmail users) or those with on-premises accounts. Reported on https://www.petri.com/office-365-news-ignite-day1 (all the news that's fit to print, etc., etc.)