Outlook Mac 365 Update Keeps Crashing on Startup

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New Contributor

Hey All,

 

I've kept putting off selecting the button to use the new Outlook update due to problems in the past. I finally decided to give it a go as asks every time the app is opened.

 

As soon as it loads it starts connecting the email accounts via imap and then crashes showing the attached warnings/errors.

 

What is this and how do I fix? 

 

It literally will not stay open long enough to try band switchback or anything.

 

Obviously, now wishing I never took the risk.

 

Thanks, Jaye

 

1 Reply

@PBrands 

i got the same problem, however I have not switched to the new look, i have tried reinstalling, cleaning and reinstalling, but nothing seams to work

 

This is te error message a got:

Microsoft Error Reporting log version: 2.0

 

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_PROTECTION_FAILURE (0x000070000e5d8ff8)

Date/Time: 2021-08-25 00:34:40 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Bitness: x64

Application Version: 16.52.0.21080801

Crashed Module Name: unknown

Crashed Module Version: 16.52.0.210808

Crashed Module Offset: unknown

Blame Module Name: unknown

Blame Module Version: 16.52.0.210808

UnsymbolicatedChecksum: unknown

Blame Module Offset: unknown

StackHash: unknown

Application LCID: 2057

Extra app info: Reg=en Loc=0x0809

Build Type: Release

Crashed thread Stack Pointer: 0x_000070000e5d9000

Crashed thread: 42