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My mom's FB is hacked. I have alr submitted a form for hacked  account but the info provided is incorrect. I believe the hacker has changed all the information. I can't get through to a live agent to explain. The help system is so bad! I've clicked e-mail us, through the virtual agent and contact us but it doesn't lead to anything except my inbox. I don't even know what their customer support e-mail is. PLEASE HELP ME

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