Conversation turned off yet emails appear as string of old and new emails. How come?

Copper Contributor

Hello all,

 

I use online outlook only. No 365 stuff. I've disabled the conversation option, i.e. show emails as individual messages.

 

A_Gohar_0-1698954989070.png

 

Yet the emails still appear as conversation, i.e. a string or a group of back and forth emails. Any idea why and how to fix this problem?

 

Thank you for your feedback

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