Dec 08 2017 12:09 PM
Recently I upgraded my sync client and now my OneDrive says it is up to date but the folders and files always show the "getting in sync" icon. What should I do to fix? Running Build 17.3.7078.1026
Dec 14 2017 04:41 PM
Same problem here. Did you find a fix for it?
Dec 14 2017 05:27 PM
Pausing and then resuming the sync seems to fix it for me when I get that issue.
Dec 14 2017 05:30 PM
It does for me too, but as soon as a Restart the PC the problem comes back
Dec 15 2017 05:26 AM
Dec 29 2017 07:09 AM
Jan 03 2018 06:03 AM
Hi Susan, I was having the same problem and pausing the sync and resuming it would fix the display issues. After a restart the display issue was coming back. And it is really a display issue because when adding a new file or folder the sync was doing fine and was showing the new addition as synced.
We are seeing this issue on Windows 10 (1703, 1709) and Windows 7.
Then I update my computer with the new release of the insider preview or Windows 10 (Build 17063) and I am now running the client version 17.3.7289.1207 and there is no issue at the moment.
I do think that the issue is with the version of the client you are running. There should be no problem with the sync but I agree that it is not easy to explain to client running into that kind of issues.
Jan 05 2018 01:37 AM
We are also experiencing similar issues (icons remain on syncing status) on build 17.3.729031212
Jan 08 2018 06:44 AM
Jan 08 2018 10:03 AM
Susan,
Are you seeing this issue with the current version of OD- 17.3.7131.1115
Current versions are always listed here: https://support.office.com/en-us/article/New-OneDrive-sync-client-release-notes-845dcf18-f921-435e-b...
Jan 08 2018 10:10 AM
Jan 12 2018 06:51 AM
Having the same problem in the build 17.3.7131.1115...
Jan 12 2018 06:53 AM
My OneDrive is back to "getting in sync" icons too now!!
Jan 16 2018 11:51 PM
+1
Once rebooted, problem is back; only pause/resume reverts to normal state
Windows 10 1709 16299.192 and OD 17.3.7131.1115
Jan 17 2018 05:24 AM
Jan 17 2018 08:38 AM - edited Jan 17 2018 08:39 AM
We are running 17.3.7131.115 and are encountering these same issues. The only daily workaround is “Pausing and then resuming” which fixes the sync issues until the machine is rebooted. Not really a fix at all, has anyone opened an MS Case on the issue?
Jan 17 2018 10:30 AM
If you right-click the OneDrive icon, choose Report a Problem and please add the issue there. That will help us to track this issue and work to resolve.
Thanks-
Stephen
Jan 17 2018 11:43 PM
Mar 02 2018 10:55 AM
Jul 22 2018 07:56 AM
SolutionNot sure if this is still an issue for some users but I recently had this happen for one of my clients. I realized after some testing that if I renamed one of the folders showing the "Getting in Sync" status, created a new folder, then copied over all the items from that folder, the issue would subside. When I proceeded to delete the original folder, it prompted me if I wanted to remove a temp system file.
This helped me realize that the folders in question that would not sync all had locked/corrupt temp system files (which are hidden by default) and are not meant to sync with the OneDrive Client. This included temp files for word docs, thumbnail/icon database files, etc.
Moving forward I temporarily changed the folder options as follows (Windows 10):
1. In File Explorer > View Tab > Options (All the way to the right)
2. View Tab
3. Select the radio button for "Show hidden files, folders, and drives"
4. Finally uncheck the box that shows "Hide protected operating system files (Recommended)"
Once that was done, I could browse through each folder and remove all locked/corrupted temp files and the folder would show as synced after that.
Note: Remember to undo the folder options mentioned above when done.
This may not be the end all solution for everyone but it helped in my situation.