We are testing the OneDrive Sync Health public preview internally and at a couple test sites. Today I noticed a user had an error saying OneDrive isn't signed in (Last status report time was yesterday at 2PM). I went to the user and they were signed in, they stated they were prompted to sign in this morning when they came in (at 8AM). It's now 2PM, I just double checked and he is definitely signed in (I had him close and open OneDrive) and the dashboard still shows them not signed in.
Why is the polling time so high for agents to check in to the dashboard? Providing us 12 or 24 hour stale errors isn't helping. It's going to cause frustrations if techs reach out to resolve a sync or sign in error only to find out there is no problem and the dashboard is just showing old errors.
Is anyone else seeing these types of problems? Is there a way to lower the polling time for the OneDrive client?
Microsoft's official response to my feedback:
"Thanks for your feedback! The reports currently refreshes once every 24 hours. We will be listening to feedback and improving the experience. "
It was nice of them to response to me!
If anyone thinks this is way too long to be actionable, please give feedback as well here:
