Today we’re excited to announce public preview of OneDrive Sync Admin Reports in Microsoft 365 Apps admin center.
These reports give you more visibility into who in your organization is running the OneDrive Sync client and any errors they might be experiencing. OneDrive Sync is a lot like electricity or internet—people tend to take it for granted until they have a problem and they’re in the middle of an important project. This is even more the case now with so many people working from home and relying on cloud capabilities like OneDrive and SharePoint Online to help them be productive. Having insights into what’s happening with OneDrive Sync across your organization can help you proactively reach out to educate people to resolve common issues and improve user experience to help increase OneDrive adoption.
When you open the OneDrive Sync health dashboard, you’ll see an executive summary of what’s going on with OneDrive Sync in your organization. On the left, you can see how many devices have at least one sync error. In the middle, you can see at a glance what percentage of the devices in your organization have known folders OneDrive is helping to protect. You can see what percentage of devices have all three folders (Desktop, Documents, and Pictures) syncing with OneDrive, which have only one or two folders, and which have not opted in to sync those folders at all, meaning if something were to happen to those devices, all the contents of those folders would be lost. On the right, you can see how many devices are running on the current version of OneDrive, meaning they have all the latest and greatest fixes and features from Microsoft that you saw in the Release Notes.
When someone in your organization reports a problem syncing files to OneDrive, you can investigate quickly without having to ask for additional details and screenshots of the error message via Microsoft Teams chat or Outlook email. This can save valuable time for both you and the user. Having these insights into sync errors helps you react quickly to requests for help and be more proactive in driving down occurrence of the most common sync errors by providing more education for users in general or reaching out to specific users directly as needed.
In the Details view, you can see all the information for users running OneDrive Sync. To resolve help requests, you can easily look up the person’s name and get a glimpse of the problem by seeing how many sync errors they have. To see details about the error type, you can click on the user name to open the detail panel. There you can see what device they are using and what build of the OneDrive Sync client they are using. You can also see the specific errors that are occurring on their device, such as issues related to unsupported file and folder names. With that information, you can reply with details about the error and the steps to resolve the issue—no back and forth about what error the user was seeing in the first place, just quick resolution!
At a glance in the Details table, you can see other users who have high numbers of sync errors. You can click on any user’s name to see the exact errors. This is especially helpful if you’re looking for ways to drive down sync errors across the organization to help improve adoption of OneDrive. This way, you can reach out to groups of users who are experiencing similar errors to provide training materials that can help them resolve sync errors and improve the user experience. You can also filter to devices with sync errors, to focus actions on driving down those unhealthy sync clients.
If you’re rolling out Known Folder Move (KFM) for your organization to help people across the organization keep their Desktop, Documents, and Pictured folders protected by syncing them to the cloud with OneDrive, this is a great way for you to monitor progress. You can easily see what errors have occurred, how many people have opted in to protect some or all folders, and how many devices have been updated with the latest OneDrive Sync client.
Let’s say you’re deploying KFM to your team, which has around 75 people. You can check the status of your KFM deployment by clicking into the Details view, which gives you a better look at devices belonging to specific people, so you can see clearly which folders users have selected to sync.
With more people working from home, you also need a better way to transition users over to new devices while helping to ensure they don’t lose any data from their old devices. For example, you need to check on the sync status of someone’s older laptop before you let her know she can safely begin using her new one and send the old one back to corporate. Before you give her the green light, you want to ensure all her data was uploaded through KFM, so she will see it as soon as she logs onto her new device. When you view the user’s name in the Details pane, you can see she has opted in to sync all three folders with OneDrive, and you can also see her last sync time was recent and that all the uploads completed successfully. You can also easily see whether she has any sync errors. This means you can get back to her right away and let her know whether she can send back her old device.
With these new admin reports, you can get easy access into everything that’s going on with OneDrive Sync in your organization, from what sync errors people are facing to the status of a KFM rollout or what version of the app they’re on, helping you resolve issues quickly so you can focus on other strategic tasks.
Please note that currently only Windows machines are supported.
To manage and set up OneDrive Sync admin dashboard please refer to our documentation here.
We continue to evolve OneDrive as a place to access, share, and collaborate on all your files in Office 365, keeping them protected and readily accessible on all your devices, anywhere.
Check out the new and updated OneDrive documentation.
Take advantage of end-user training resources on our Office support center.
Check out our episodes of Sync Up- a OneDrive podcast to learn more about OneDrive from the experts.
Thank you again for your support of OneDrive. We look forward to your continued feedback and hope to connect with you at another upcoming Microsoft or community-led event.
Thanks for your time reading all about OneDrive,
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