Unable to switch accounts since upgrading to Windows 11

[Wyn Hopkins]

Anyone else experience this?

When I try to switch I just get a spinning wheel that never goes anywhere.

I have to uninstall Teams completely and download it again to get it to work, but when I restart my laptop each day I get the same situation

Thanks for any advice

Wyn

[#2 · Accepted solution]

@Wyn Hopkins Hey, I know others had this exact issue yesterday but not on a consistent basis as you describe. Besides the uninstall have you also removed cache files etc.?

Sounds like a mess tbh, if no standard troubleshooting works I would probably raise it to the Teams product team, either from within Teams, a ticket or the Teams MVP team (external).

But you can start with these perhaps?

Clear Teams cache - Microsoft Teams | Microsoft Docs

PowerShell script sample - Reset the autostart setting in Teams - Microsoft Teams | Microsoft Docs

New user profile as a last resort.

[#3]

Clearing the cache seemed to work, thanks. I'll see if it "sticks" when I restart later

[#4]

No luck, issue returns on restart. It will allow me to switch from my main account to a guest account but then won't switch back. Clearing the cache fixes everything, I can happily switch but restarting computer reverts to same issue

[#5]

Let me get back as you're not alone here. I'm following the other conversation as mentioned above. If you're up for it you can narrow it down by installing a later version, if it works then I suppose they will fix it with an update https://raw.githubusercontent.com/ItzLevvie/MicrosoftTeams-msinternal/master/defconfig

When forcing another version you will end up in your designated update ring after the standard update interval https://docs.microsoft.com/en-us/microsoftteams/teams-client-update. At least that's what I've been experiencing.