Oct 21 2021 01:49 PM
I just had a call with a user who thought he had recorded his meeting. He had clicked (he thought) the start recording button, and he saw the purple banner (but didn't read it) and the red dot and got on with facilitating his meeting. At the end, he went to hit Stop recording and the option wasn't there - only start recording. He did, but it only recorded the last minute of the meeting as everyone dropped off. However, the transcript was of the whole meeting. We discovered that the buttons for Start Recording and Start Transcription are right next to each other in the menu, and they have the same user experience - red dot in the top left corner, purple banner.
It seems like a very easy mistake to make. Can you reconsider the design to make this mistake either less easy to make (separate the buttons) or make the dot/banner colors different for transcription than recording?
Oct 22 2021 12:12 AM
Oct 27 2021 08:44 AM