Dec 04 2020 03:06 AM
The last week and a half I've had an issue with MS Teams, as it crashes very often. It stops, without a warning, and often lets me send a crash report. Often in the same calls as the crashes, the screen will flicker black, and not show shared content. As my WiFi is quite bad, I'm on my 4G, so that shouldn't be a problem. It happens the same in calls with 50 people, as with just 1. I always turn all incoming video off, in the hope it saves me some data usage.
I timed the crashes, and they are between 30 seconds, and 10+ minutes.
Things I've tried:
I have deleted cache, deleted all storage, re-downloaded the app, restarted my phone, used a different account with the same issue. I have lowered the storage on my phone to make sure that wasn't the issue, used several ways to join meetings, turned incoming video on/off , turned Bluetooth on/off and had just teams active on the device. It doesn't matter whether there is shared content or not.
I have not had this issue on any of my other devices. (But because those don't have 4G, I cant use it anyway). (The hotspot doesn't show up for them, but that's a different issue)
Details about phone:
I'm on a Motorola G6 (released april 2018), with Android 9.
My phone is unrooted, and has 4GB of storage free.
I'd be happy to see anything that can make this issue less frequent, or disappear. I'll keep trying to fix it myself as well, as it impacts my studies.
Thanks in advance.
Dec 04 2020 04:56 AM
@C0nn0rthere could be two possible issues;
- internet connection is not stable. The slow or unstable network connection can also lead to app crashes on Android. If you are using Wi-Fi, you can switch to cellular data to have a try or vice versa.
- try to troubleshoot this issue via using different mobile (e.g. any colleague’s Android device). It will help us to determine whether it is a specific device-side issue.
i know you have tried all other options... but the first one about the internet even you switch maybe your 3G/4G is also week...or could be this specific model having issues...
Dec 08 2020 12:42 AM
@PDostiyar Hi, thanks for your response. I checked the speed of cellular at the time of crashes happening, which is 33mb/s download and 27.5 upload. I also checked it whilst the call was going on normally, which was 20.7mb/s download and 33.9mb/s upload. I have no idea how much it normally varies, as I don't check it that often, so I am not sure if this actually means anything.
I have checked it on another device via a hotspot and wifi. My galaxy tab A (2018), as I have nothing else. Which upon connection to the call crashed after a minute. The same way the app normally does on my phone.
Dec 08 2020 08:28 AM
@C0nn0rso if you have checked the same on two different devices and still get the crash on both then for sure this is something related to the Internet connection or maybe even your user account that is causing the issue, as both the devices shouldn't be like not working....
Apr 02 2021 10:42 PM
Apr 25 2021 05:53 AM
Sep 08 2021 07:59 PM
Oct 04 2021 07:00 PM
Oct 05 2021 01:43 AM
Nov 12 2021 08:38 PM
Jan 02 2022 02:12 AM
Dec 02 2022 06:54 AM
Dec 19 2022 12:39 AM - edited Dec 19 2022 12:42 AM
I have the same issue on my Galaxy s10, it's either teams update or Android update causes the issue, everything worked well before, can't use teams for calls cause in 2 minutes app crashes, reinstalled, cleared cache, nothing helps, dear Microsoft please fix it cause it's not possible to use teams for work. Not long ago I had the issue with Teams on Windows with spamming login pop-up and now this, it seems that teams is the lagiest application after Skype
Dec 20 2022 09:41 PM
Jan 10 2023 02:49 AM
Jan 10 2023 02:51 AM
Feb 23 2023 12:13 PM - edited Feb 23 2023 12:15 PM
This is still a major issue. Sometimes I have meetings early when I'm dropping kids off at school and trying to use Teams is very iffy.
1st, it takes 2-3 tries in order to get into a meeting. It crashes the first time and then when I attempt the second it asks me if I want to transfer to my Android phone or add a device to the meeting in progress. Why would it being seeing another device when my Android phone is the only device I'm attempting to use? Also I've tried killing the client on my PC and that does not help with the join/transfer device prompt.
2nd, once in the meeting, if I hit unmute it is done some nervously. If I hit unmute, most of the times it will crash the app. The only reliable way is to attempt to make it into the meeting unmuted in the app which could take 2-3 tries and then use headphones that you can tap to unmute if you need to speak.
This is ridiculous and it is a Microsoft issue. There is nothing we can do on our phones to make this work. FIX IT! This is frustrating!
Dec 05 2023 07:01 AM - edited Dec 05 2023 11:59 AM
@RWoody7289 I have the exact same issue as you on a new Motorola Razr+ 2023 with over 100GBs of free disk space. Attempted all possible fixes listed in this thread (rebooting, uninstalling, reinstalling, clearing cache, using cellular, using WiFi, etc).
I also have an iPhone 12 and Teams app is not crashing there while on the same network when I conducted the testing (but for logistic reasons that is my test phone, and I can't switch to it long term).
MICROSOFT support - how can we access and provide you the necessary Teams app logs/crash dump on Android to see the cause for this? Is it possible to load an older version on the app, if so can you provide instructions?
I didn't have this problem 5-6 months ago but recently it's been getting worse and worse to a point that it's embarrassing to tell my clients and co-workers that my Teams meeting crashes. Please loop in developers and management on this right away!