SOLVED

Teams Voice, send someone straight to VM?

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Occasional Contributor

When our operator answers a call through the auto attendant, sometimes it's a vendor looking to speak to an employee or something and she would like to send that person calling straight to another employee's Teams Voice VM.

 

We were able to do that with our legacy PBX phone system. Does anyone know of a way to do it with Teams Voice?  (hope that makes sense). Or the only choice is to transfer the call and let the user send them to VM?

2 Replies
best response confirmed by Richard Munro (Occasional Contributor)
Solution
You can do this! After you have selected the user to transfer to, just drop the box down next to "Transfer" and select "Work Voicemail"
Thank you, that worked through Desktop Teams, not sure how to do it on Mobile Teams yet, I'm not sure that is available, or I'm just missing it.