Forum Discussion

calarook's avatar
calarook
Copper Contributor
Aug 19, 2022

Teams stretches camera feed

Hello,

I'm using my Canon EOS 750D as my webcam. The HDMI feed of the camera is connected via a USB capture card. For some time now the camera is stretched vertically. Since teams does not have any camera controls it's impossible to fix this problem by e.g. setting a resolution because my camera does not have any software, as it is not a regular webcam.

 

Discord sets the resolution correctly by default.

Meet lets user choose a send as well as a receive resolution (auto, 720p, 360p), which is the best option so far
Zoom lets user choose between "original resolution" and "HD"

 

It's pretty pathetic for a so called "meeting" software from a multi-billion dollar company to not have any video settings beside choosing the device. And I can say that being a software developer myself.

 

 

calling
developer
meetings
microsoft teams
Settings

2 Replies

  • Therese_Solimeno's avatar
    Therese_Solimeno
    Moderator
    Aug 25, 2022

    calarook 

    Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:

     

    • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

    https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20

    https://support.serviceshub.microsoft.com/supportforbusiness/create

    • Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/, where authorized Microsoft agents are available to trouble an issue until it’s resolved.