Oct 28 2020 08:02 AM
I have an internal user attempting to message another internal user but they are getting the message "Due to org policy changes this chat is no longer available. Continue with Skype for Business". These two users were able message each other without issue until October 9th, 2020. Teams has been uninstalled and reinstalled on both computers, unfortunately to no avail. All of our users are in Islands within Teams since we still have Skype for Business running. Nothing has changed in the Teams Admin portal for these users and they are the only two that have this issue. Any ideas?
Thanks
Jan 12 2021 03:15 AM
Jan 12 2021 03:45 AM
Total user headspace and timing error on my part! I forgot about Teams Commercial Cloud being a trial license. The trial expired, so none of my users with that license could communicate outside the organization....duh! I put those users on a 365 Basic license and everything is golden!
Jan 15 2021 12:16 PM
UPDATE: I am in contact with Microsoft regarding the issue. They tried everything I already had tried following advices in other threads that I discovered with a similar issue. They acknowledged the issue and they are working on a fix.
Jan 15 2021 01:20 PM
Feb 05 2021 06:46 AM
Feb 05 2021 06:54 AM
My problem has to do with licensing. I was using the trial license for the some of my users and an Office365 basic license for others. The ones using the trial had to be assigned a 365 basic for their Teams to function. @antonispgs
Feb 05 2021 07:27 AM
Hey there. Thanks for reminding me.
On Monday Microsoft resolved the issue, as they say, on the backend. So nothing that I could do could help. I changed no setting, but on Monday I got a message from Microsoft Support to log-out and log-in again and that the problem is resolved.
I recommend that you contact Microsoft support and they should be able to help you.
Feb 05 2021 07:50 AM
Feb 12 2021 01:28 AM - edited Feb 12 2021 01:35 AM
Hi! same exact thing. On my iPhone, I can chat with that external person but not on Windows clients where I only see the external guy incoming chat. Signed in and out, also deleted content in %appdata%\Microsoft\Teams. ( and I have a STD lic)
SwissMike
Feb 12 2021 02:32 AM
@Peter Farrell Which folder you cleaned up from %appdata%\Microsoft\Teams folder
Apr 13 2021 05:59 PM
Is this problem fixed now? I am still facing same error.
Apr 14 2021 03:18 AM
Yes, the problem was fixed by Microsoft Support.
As they told me it had to be solved on their end. There is nothing you can do on your end. Please contact Microsoft Support and prepare to be patient.
Feb 10 2022 10:42 AM
Feb 10 2022 04:33 PM
There are two things to do and see if it clears things up.
1) if for the individual user you will shut down teams through task manager if needed, then navigate to folder %appdata%\Microsoft\Teams. This is where cache is stored and you can delete the whole teams folder (or rename) and when you start teams up it will recreate the folder.
2) make the whole org your coexistence and upgrade settings Teams Only
https://docs.microsoft.com/en-us/microsoftteams/setting-your-coexistence-and-upgrade-settings
Feb 10 2022 04:39 PM - edited Feb 10 2022 04:40 PM
Hi Guys,
I posted the fix for this issue with screenies on our website some time ago if you need help with this - the important thing is to WAIT after the steps have been carried out, this seems odd but trust me these changes DO NOT roll out immediately but they do eventually
Hope this helps
Simon