Teams - Calls in Queue

[JasonPerkins]

Has MS released this feature yet?  We have a help desk and would love to see all the incoming phone calls in the different Queues.  I think at one time Microsoft called it a Collaborative Queue, but I don't see that option.  

Also there is not a way yet to add a Channel for a specific Call Queue, so ALL MEMBERS of the call queue can see incoming calls and their status (answered / missed / etc.) 

It would be nice for a supervisor to know how many calls are in a queue, how many calls have been answered or missed in Real-Time.

[#2]

@JasonPerkins 

Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:

• Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

Get support | Microsoft Docs

https://support.serviceshub.microsoft.com/supportforbusiness/create

• Additional tech support is available at support.microsoft.com or Answers.microsoft.com, where authorized Microsoft agents are available to trouble an issue until it’s resolved.

[#3]

Hello Jason, I have sent you a private message with a potential solution.