Apr 27 2020 10:46 AM
Apr 27 2020 10:46 AM
I recently changed from one MS Office 365 email/organization to another. I've removed the "old" Office 365 account from everywhere I can find on my Mac, but when I launch Microsoft Teams - every time - it asks me to login with my "old" email address. When I click sign in under a different account, it goes through - but Microsoft Teams just gets stuck in the same loop. How can I fix this so I can use the desktop app with my new email/organization?
Apr 14 2021 10:12 PM
Apr 15 2021 06:12 AM
@ARBattase I tried your steps, in keychains nothing comes up.... anything that said microsoft I deleted regardless, closed the keychain and reopened, no change in teams. Still my personal email is there, and the button "sign in with different account" is there but nothing happens when i click it.
Apr 15 2021 06:15 AM
@ARBattase I have also done these steps many times and still have the issue. I even searched for all files with Teams/teams in it and removed them. There is no entry in the keychain.
I have 2 Mac's. I finally got 1 to come around, but the second did not.
Apr 15 2021 06:23 AM
Apr 19 2021 05:14 AM
I got this tip from a colleague who had this issue...he got this from another post and it worked for me.
"I found a tip to install this version for MacOS because this error occur when we change the password in a account MS365 and the validator Server is a ADFS not Azure.
It an old version but when enter on temas choose the option update without logout."
May 17 2021 12:12 AM
I had the same symptoms but with a personal account I regularly use with Teams. I have the habit to switch back and forth personal and professional accounts, as both use different email addresses. Professional account works fine, but personal account gives a blank popup and never loads further. If I close the blank popup manually, Teams complains about an error, and gives Error code 1:403 at the bottom of the screen.
@ARBattaseI did just that:
Logging in with the institutional account works just fine.
Trying to switch to a personal account using the menu opens up a web page, but keeps on loading, then fails.
I log out manually, takes a while, then I try once again from the desktop application, and now I am presented with the choice to either Download the desktop version (which I already have open and running at this point) or use the Web version (See attached).
If I click the first button, it starts downloading the client. If I click the second link, it correctly starts the Web version, but never acknowledges the installed desktop application, which is rather annoying since I use it mostly for video calls, one function that isn't available from a Web browser.
Trying to switch the other way by logging out using the Teams menu gives the first login screen. Entering my personal login gives the white popup and never loads further.
I know my personal account has no issue: it logs in just fine on iOS Teams, on Teams for Windows, on Teams for the Web.
A full reinstall won't fix it…
May 24 2021 05:56 AM
For anyone else with this issue, this worked for me and was super quick:
Now when I restarted Teams, it asked me which of the two accounts on my Mac I wanted to use - my personal one or my business one.
Jun 03 2021 06:26 PM
@Eric_Siew That was happening to me. Have you tried logging in with another Mac user account? My issue was that I had Edge installed on my Mac and after that, I just can’t signed in on my macbook nor switched account. I wiped out my Mac system twice only to figure out it was Edge and now, I have 3 Mac accounts. 1 is the admin, 1 for home personal and another one for work so I pretty much separate the Teams accounts(personal and work) with 2 Mac accounts.
Jul 19 2021 03:23 AM
Thank you so much! This worked for me! I did uninstall the old version with AppCleaner and deleted the related Keychain files. I then downloaded the old version and was then able to log in with my work account.
After that, I then reinstalled the newer version, and it was still connected to my work account. Very grateful!
Aug 03 2021 08:35 AM
Dec 03 2021 08:57 AM
Thanks, this worked for me.
What through me off was that when I used file explorer to go to Library, I couldn't find any mention of Microsoft or Teams folders as they were totally hidden, yet when I used your method of "Go to folder" and paste the path, it comes up with the Microsoft folder and I can see the Teams folder.
I have used this quick fix on two machines stuck in the login loop and both worked perfectly