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atunellRTG's avatar
atunellRTG
Copper Contributor
Apr 27, 2020
Solved

Microsoft Teams Desktop on Mac Stuck in Login Loop

I recently changed from one MS Office 365 email/organization to another.  I've removed the "old" Office 365 account from everywhere I can find on my Mac, but when I launch Microsoft Teams - every tim...
microsoft teams
  • Heiko1410's avatar
    Heiko1410
    May 01, 2020

    atunellRTG

    I’ve got this login loop after I logged in with me private MS account in Teams. I stucken in a login loop when I tried to log with my company account in Teams. Close your Teams application and go to $HOME//Library/Application Support/Microsoft/Teams in files browser and delete/move the Teams folder to Teams_old for example.

     

    Start your Teams application, the Teams folder will created and the Login window appears.

     

    For me it works, when I delete the $HOME//Library/Application Support/Microsoft/Teams folder after I was logged in with me private MS account.

     

    Heiko

atunellRTG's avatar
atunellRTG
Copper Contributor
Apr 28, 2020

ChrisHoardMVP 

 

This didn't work either - and I removed and reinstalled Teams and no luck.

  • Ltoombs's avatar
    Ltoombs
    Copper Contributor
    Apr 09, 2021
    same. Ive been at this for 5 hours
    • computerninja's avatar
      computerninja
      Copper Contributor
      Apr 13, 2021

      I have deleted all of the cache, deleted the application, deleted all they keychains and the account is still stuck in the loop.  I cannot log in.  I finally got it working on 1 mac but haven't on the second mac.  There is a serious flaw here.

      • Jeff_at_K2's avatar
        Jeff_at_K2
        Brass Contributor
        Apr 13, 2021

        computerninja 

         

        Spent two hours the other day with a user's MBP trying to unravel this. Finally got it working by deleting every single "teams" file and folder on the machine (searching both root and user's library with EasyFind), then deleting and remaking her Microsoft account and re-activating her apps and installing teams (fortunately we host our own email server). I am not positive which step finally did it, as she needed her computer back and in the end I was trying everything under the sun in rapid succession.

         

        Thanks,

         

        Jeff

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