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atunellRTG's avatar
atunellRTG
Copper Contributor
Apr 27, 2020
Solved

Microsoft Teams Desktop on Mac Stuck in Login Loop

I recently changed from one MS Office 365 email/organization to another.  I've removed the "old" Office 365 account from everywhere I can find on my Mac, but when I launch Microsoft Teams - every tim...
microsoft teams
  • Heiko1410's avatar
    Heiko1410
    May 01, 2020

    atunellRTG

    I’ve got this login loop after I logged in with me private MS account in Teams. I stucken in a login loop when I tried to log with my company account in Teams. Close your Teams application and go to $HOME//Library/Application Support/Microsoft/Teams in files browser and delete/move the Teams folder to Teams_old for example.

     

    Start your Teams application, the Teams folder will created and the Login window appears.

     

    For me it works, when I delete the $HOME//Library/Application Support/Microsoft/Teams folder after I was logged in with me private MS account.

     

    Heiko

Peter Wake's avatar
Peter Wake
Copper Contributor
May 24, 2021

For anyone else with this issue, this worked for me and was super quick:

  1. Stop Teams (even better, reboot your Mac!)
  2. Open the `terminal` application on your Mac (click Launchpad then type term, hit Enter)
  3. Change to the Teams directory - e.g. cd ~/Library/Application\ Support/Microsoft/Teams
  4. To find files that mention your 'bad' email address (note there is a dot at the end of this command!): grep -r 'mypersonalemail@eghotmail.com' .
  5. For me, this gave desktop-config.json and storage.json
  6. Run rm desktop-config.json and then rm storage.json

Now when I restarted Teams, it asked me which of the two accounts on my Mac I wanted to use - my personal one or my business one.

HieuTr0508's avatar
HieuTr0508
Copper Contributor
Jul 09, 2021
It's very helpful
It's work for me
Thank you so muchhhhhh

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