Forum Discussion

atunellRTG's avatar
atunellRTG
Copper Contributor
Apr 27, 2020
Solved

Microsoft Teams Desktop on Mac Stuck in Login Loop

I recently changed from one MS Office 365 email/organization to another.  I've removed the "old" Office 365 account from everywhere I can find on my Mac, but when I launch Microsoft Teams - every tim...
microsoft teams
  • Heiko1410's avatar
    Heiko1410
    May 01, 2020

    atunellRTG

    I’ve got this login loop after I logged in with me private MS account in Teams. I stucken in a login loop when I tried to log with my company account in Teams. Close your Teams application and go to $HOME//Library/Application Support/Microsoft/Teams in files browser and delete/move the Teams folder to Teams_old for example.

     

    Start your Teams application, the Teams folder will created and the Login window appears.

     

    For me it works, when I delete the $HOME//Library/Application Support/Microsoft/Teams folder after I was logged in with me private MS account.

     

    Heiko

  • oli-j's avatar
    oli-j
    Copper Contributor
    Jan 27, 2021
    Don't delete your keychain unless you have a backup.
  • atunellRTG's avatar
    atunellRTG
    Copper Contributor
    Apr 28, 2020

    ChrisHoardMVP 

     

    This didn't work either - and I removed and reinstalled Teams and no luck.

    • Ltoombs's avatar
      Ltoombs
      Copper Contributor
      Apr 09, 2021
      same. Ive been at this for 5 hours
      • computerninja's avatar
        computerninja
        Copper Contributor
        Apr 13, 2021

        I have deleted all of the cache, deleted the application, deleted all they keychains and the account is still stuck in the loop.  I cannot log in.  I finally got it working on 1 mac but haven't on the second mac.  There is a serious flaw here.

  • atunellRTG's avatar
    atunellRTG
    Copper Contributor
    Apr 27, 2020

    ChrisHoardMVP 

    That still won't do it...same login loop.  Thank you for the suggestion.

    • ChrisHoardMVP's avatar
      ChrisHoardMVP
      MVP
      Apr 27, 2020
      Ok, try deleting the keychain itself. If it still doesn’t work uninstall and reinstall Teams

      Let me know how it goes

      Best, Chris
      • atunellRTG's avatar
        atunellRTG
        Copper Contributor
        Apr 28, 2020
        No Luck

Resources